I received my new hub yesterday. The previous tenant had virgin media at home, therefore there must be a virgin media socket somewhere, yet nowhere to be seen. The only thing that resembles an internet socket is the one attached in the image, yet I b...
Hi,I'd like to request a spotter please.My area is Virgin Media ready as the new houses next to my street can get Gig1 internet and anything below.I was in contact with Virgin Media support on Twitter and they said it was as simple as getting a spott...
Hello everyone. I was supposed to have my virgin cable and broadband installed today as part of them working with o2, and I was told to have the £35 installation fee on the date. However, due to extra works needing to take place, Does this mean that ...
HiWe have recently moved into a new flat and we were told that Virgin media was set up to deliver broadband here, but there’s only an openreach wall socket, not a Virgin media one.We tried to plug it into the SAT and RETURN but that didn’t work, the ...
I placed a broadband order on 22.08.22 for a new property I am moving in to. I requested the delivery date to be 12.09.22 which is when I moved in to the property. After receiving the order summary and documents that same day I have not received any ...
Hi thereMy installation pack was due to be delivered yesterday. However, I have not received any information on delivery at all, including confirmation of this date. I have received the "pre-contract documents" but none of these have an account numbe...
Hi, as title. Trying to buy your product but my address is not present on the credit check page, which is blocking further progress as there is no custom option.Going off previous questions, yes it is in the Royal Mail address list. Can someone pleas...
When the virgin technician came to install our Virgin broadband this is how it was installed - photo attached. There was a TV in the way at the time and this has since been moved. The wiring looks messy and I feel it should be done properly and the b...
Hi,I'm trying to get some shoddy installation issues resolved. I've given up calling the call centres as after spending a total of about 5 hrs on the phone, being cut off, promised call backs from managers that didn't materialise, I've realised that ...
Hi, I just moved into a new flat and bought a virgin media box with quick install as I was told by my letting agent that the previous tenant had virgin media, but I can't find the socket in the flat anywhere. There's a brown cable that looks like the...
