QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Hub installation

I received my new hub yesterday. The previous tenant had virgin media at home, therefore there must be a virgin media socket somewhere, yet nowhere to be seen. The only thing that resembles an internet socket is the one attached in the image, yet I b...

Pabebell by Joining in
  • 2 replies
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Spotter Request

Hi,I'd like to request a spotter please.My area is Virgin Media ready as the new houses next to my street can get Gig1 internet and anything below.I was in contact with Virgin Media support on Twitter and they said it was as simple as getting a spott...

BtwMatty by Joining in
  • 2 replies
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Virgin cable installation

Hello everyone. I was supposed to have my virgin cable and broadband installed today as part of them working with o2, and I was told to have the £35 installation fee on the date. However, due to extra works needing to take place, Does this mean that ...

Resolved! No Virgin media wall socket

HiWe have recently moved into a new flat and we were told that Virgin media was set up to deliver broadband here, but there’s only an openreach wall socket, not a Virgin media one.We tried to plug it into the SAT and RETURN but that didn’t work, the ...

Royley2 by Tuning in
  • 7 replies
  • 0 kudos

Order not delivered

I placed a broadband order on 22.08.22 for a new property I am moving in to. I requested the delivery date to be 12.09.22 which is when I moved in to the property. After receiving the order summary and documents that same day I have not received any ...

Messy installation of broadband

When the virgin technician came to install our Virgin broadband this is how it was installed - photo attached. There was a TV in the way at the time and this has since been moved. The wiring looks messy and I feel it should be done properly and the b...

HDS1 by Joining in
  • 3 replies
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Multiple installation issues

Hi,I'm trying to get some shoddy installation issues resolved. I've given up calling the call centres as after spending a total of about 5 hrs on the phone, being cut off, promised call backs from managers that didn't materialise, I've realised that ...

Resolved! No virgin media socket

Hi, I just moved into a new flat and bought a virgin media box with quick install as I was told by my letting agent that the previous tenant had virgin media, but I can't find the socket in the flat anywhere. There's a brown cable that looks like the...

Kitt by Joining in
  • 4 replies
  • 0 kudos