Hi,I’m new to virgin media and signed up yesterday. The guy I spoke to said he had booked in for my bb router to come to me and for an engineer to come out to me the next day.however, when I go on the app, all it shows is my router being processed, b...
Virgin Media have rescheduled my installation date twice now.The second occasion they stated was because I hadn’t gotten approval for external cabling from my apartment building manager.What they didn’t take into consideration was that I have phoned ...
Someone please advise..only one green light blinking from last 30 minutes when I followed steps as per self quick Starr guide.just installed plugs and switched on hub.wifi is connected without internet.what can be issue.
HelloI’ve just signed up for a new broadband at a property I’m moving into. VM is already installed at the property so it’s will only be a quick set up home delivery box. The property is above a shop and the only option given was flat and the buildin...
This might be a dumb question but do virgin have to dig up my driveway to get fibre inside my house? We definitely don’t have it at the moment but the search said it’s available in my area
Im needing to transfer files via FTP to my server,i keep getting connection timeout messages.Im guessing i need to open ports.I havent a clue with this Super Hub 5.Can anyone point me in right direction please
Hi Folks, hope you are all well!I have just switched to VM from Sky using their Quick Start process (had VM previously), and my equipment was delivered earlier this evening.As seems to be a common problem the coax cables that were provided are not ne...
Hi,I’m having intermittent issues with my 500mb connection - pings time out and upload speeds drop to <1mb/disconnect or time out altogether when running a speed test.download seems to be working fine, as when I’m eg on a video call with work, I can ...
Hi,I've just switched from Hub 3 to Hub 5 and I'm having drop-outs, looking at the network log I'm getting T3 time-outs and CM-STATUS 16 and 24 events. Is this abnormal behaviour?Time Priority Description21-03-2023 08:58:39criticalStarted Unicast Mai...
I have been trying for some time to get virgin broadband at my property since i moved house in 2016 having always been a virgin media customer at the time i didnt want to move to another provider. However due to the house i moved into it wasnt availa...
