I recently went away and noticed my vpn to my house stopped working whilst away. When back I checked all settings and found my hub 5 had returned to router mode for some reason. I logged onto it on 192.168.0.1 and tried to change it back to modem mod...
Hey peeps,I helped my dad order virgin media internet way back in early January. Ever since then every install date or engineer visit was slipped or rescheduled due to god knows what kind of issues. I’ve tried calling them, chatting to customer suppo...
Hi @John_GSI have been a Virgin customer for over 10 years and always received an excellent service. However, since we moved home in September, the installation date has changed 6 times:First date: 12th OctSecond date: 26th OctThird date: 10th NovFou...
Hi, last week I decided to rejoin virgin broadband again. All was going will during the sign-up until yesterday when I received the email that fills even the faint hearted with dread."Not long to wait now' from Yodel. As you can probably guess, I've ...
To caveat I’m a sample size of one and realise the plural of anecdote is not data. Saying that, the grass has not been greener with my new ISP. Just out of interest so all my options are on the table, how long to I need to wait before I can classify ...
I just moved into a property and the previous tenants had VM. The cable into the house comes inexplicably from the pavement on the street outside, through a piece of stone on the driveway in such a way that the cable is exposed and dangerous. I tried...
Just a rant as there is no one else to rant to. I signed up to Virgin last month and it was discovered that the external cable was dead and needed changing before installation could go ahead. Fast forward to today and while I was out this morning I r...
I was sent an offer to increase broadband speed from 250 -> 350 for a small fee. The offer page very clearly stated "your original minimum term will continue to apply to your new core service". Contrast this with the text for the one gig upgrade whic...
I was a loyal customer for 5 years before i moved house and have eagerly anticipated the benefits of Virgin's FTTP lines installed outside my house well over a year ago. Regrettably, despite numerous attempts to resolve this issue, I find myself in t...
