Recent DiscussionsRelocating VM cable into the house Hi there, I need to relocate the VM cable into my house, and I understand this means booking a £25 engineer visit, which I am happy to do. However, I have tried the various automated menu options o...Intermittent very brief connection drops Hello, I've been experiencing (usually very) brief connection loss intermittently for a couple of years now. After the 4th tech visit in 2023, and the subsequent CM self-installed replacement with ...Constant temporary loss of connection every few minutes My internet keeps dropping every few minutes. In the logs show constant US profile assignment change. Any suggestions? Thanks 13-10-2025 13:10:13 notice US profile assignment change. US Cha...No speed boost with Volt upgrade Can someone explain what I need to do to get my Volt download speed boost please? My Volt benefit is active now and I can see that my package has changed from M125 to M250 on my account and when I do...Moving Hub I would like to move my hub to the opposite side of my living room. It is currently about 3 meters away from the cable entry point. I would like to move it next to the entry point so just need to get...Broadband to house on private driveway Hi there, I've been a longstanding Virgin customer and have been with them for over a decade and always had the best customer service. I recently moved and attempted to set up virgin but was told a...Engineer has missed 3 appointments to install outside cabling in a row. Going for 4 in a row. I'm not even mad, just completely perplexed. After missing the appointment window of between 8am-1pm on Monday and Tuesday, both days I was assured they would be there by 7pm... they were not. Yest...Call centre staff and upgrades I have had a number of missed calls from Virgin Media recently, but I answered the most recent one. They say they want to analyse my usage to offer me the best package for my needs, and said my area ...Virgin media in 2nd floor flat Hello I have VM in my current house but am moving to a 2nd floor flat early next year (contract runs out in Jan 2026 anyway). The flat owner says he doesnt know if Virgin supply that address or ca...Pre-installation nightmare! I have decided to move from Sky to Virgin for cost reasons and looked to have got a really good deal as a new customer. However, the pre-installation work required has not been done. Our agreed inst...
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