So after 14 years with Sky and their only offering deals when your contract is expiring i took the plunge to move to Virgin with everything setup to be installed on 30th September. During the whole process of joining Virgin it was noted with the agen...
Hi Forum,I’ve exhausted all other contact methods so thought I’d give this a go before returning to banging my head against the nearest brick wall.For the last six months I’ve bounced back and forth with Virgin over regular outages. Various technici...
Hey all I'm looking for some advice currently we are on a sky broadband and TV contract but we want to change to virgin WiFi I would like to know if its as easy as ordering the new virgin package and just plugging the new virgin box into where the sk...
Hi,My virgin outside cable was installed across my neighbour's front garden, so I'm looking to get it moved. This will require a trench to be dug so the cable doesn't create a trip hazard on the steps or pavement. How do I go about arranging this?Tha...
Hi, I want to set a new account for my new apartment. I do not know how, I try to call but didnt answer and in the website, I do not know how to set a new account. Thank you.
Hi. Returning customer after a few years. Having recently moved to a area which has VM, i couldn't wait to kick BT into the bin. Having issues though regarding the pre install process. The engineers came out yesterday to fit the brown box outside...
I have just received my virgin hub 3 for quick install but turns out I have a BT socket not virgin media, how do I book an engineer to sort this?
I had to ring up virgin media to book an engineer visit to install a wall cable. they booked the engineer visit for this Saturday and informed me I would be sent a text and can log in to the virgin media app to see the appointment. at work I didn’t h...
I want to move my tv to a different part of my flat but the. cables won't reach to the tv if I was to move it so can I be sent all extra cables 2 ethernet cables and a longer coax cables for internet and tv please
Hi could I get someone to book an engineer please.i want to move my mini box from the front bedroom to a rear bedroom and obviously this requires the cabling sorting. I’m in a ground floor flat so not as bad as it sounds…Thanks Jason
