I was offered a new hub which I have installed. There was no collect + details in the box. Your booklet said that it needed recycling. I have now been sent an email telling me to return the equipment. Luckily I still have it. Please send labels ...
Hi, please can I request to opt out from anyone being able to use my router as a WIFI hotspot. Thanks.
I have just moved into a new flat and the cirgin media plug in the wall is different to the cable I recieved with my installation box. Is there an adaptor I can buy or do I have to get a new plug
Just received a new hub 5, do I just swap the connectors from the back of my existing hub, or do I have to do anything with my TV and other devices settings
I recently moved house and took my Virgin media broadband with me. I have been given a new account number, but this is associated with the same email address as my old account number. when I go on the Virgin media app it says that my account is disco...
I’ve just signed up for virgin broadband. But I’ve noticed I can’t see the Street connection point on pavement outside my house. All the other houses on my street have them though. I suspect mine has been tarmac over it.What will happen when engineer...
I got a new hub 5 this week as upgraded to the 1gig package. The WiFi works well enough at the moment (although I am not sure I am quite getting that speed yet but still need to do a test with the Ethernet).The issue that I am having at the moment is...
HiHad an upgraded router to a hub 4. Issue is I have a TCP LED strip that had no issues connecting up to the last hub. Think it was hub 3, but won't connect to hub 4. Have complained to tcp about this who gave a few options to try. Nothing worked , s...
Virgin engineer called yesterday. Did a ok job at setting up the WiFi but left the outside wall box completely open work exposed wires. Virgin helpline says that's how it should be. Can't believe that's right... Someone can walk up and unscrew wire.....
Hi I was offered self install kit to be sent out I got this and there’s no virgin cables nothing in the house I’ve searched all over I’ve also been trying to get in touch for 2 days now with no success what can I do about this as my services have sta...
