Hi,I've just moved into a new property and we need to get the internet going sharpish because my partner works from home. We arranged for the Hub to be delivered before we moved so we wouldn't have any down time, but the self install requires a socke...
I just moved to a new house and I need the broadband service to work URGENTLY I filled out the moving house form on Tuesday 19/12. They were supposed to get in touch with me 48 hours later, but they didn't. I moved today, tried to install the hub, an...
Hi, I was just wondering how long it takes the website to update to start taking orders for new connections. Our area got installed earlier on this year, and people within the village have signed up to the new service (via local sales personnel). How...
Hello, I signed up the other day (13/Dec) and got my pre contract documents however, I never received a confirmation email does it usually take several days to arrive? Thanks, [MOD EDIT: Subject title changed for clarity]
Like many many other people who have posted here, I too have had my installation date moved.When scheduling on 15-Dec-2023 for 2-1-2024 installation, I confirmed multiple times with the chat representative that our move date would work and if they co...
I ordered my new subscription with the quick start option as I have the relevant VM sockets inside my property. After I had set up the router I found out the cables outside were damaged and have an engineer appointment tomorrow. Is it possible the en...
I have Volt package from Virgin Media which means I can order the WiFi pods free of charge.My parents are also with VM but not with O2. They have poor connection in one of the rooms. If I order one of the pods, can I give it to my parents to connect ...
Hi, I recently ordered Gig1 fibre. I was meant to be connected and receive quick install pack last last Wednesday but a week later I have still not received anything from virgin and would like to cancel the order.I am currently with BT and have a FTT...
Hi, I was using my hub 3 as a modem for my deco WiFi mesh set up. It was starting to give me hassle so I decided to go back using the hub until I get it sorted. I pressed the reset button on the back, all came back on as it should. Only problem I hav...
I was supposed to have my internet installed on the 28th December and now told by my app this has disappeared and nobody can give me an answer why. I’ve spent hours on the phone nobody is listening to me! I have had a stroke and have high blood press...
