Recent DiscussionsConstant red light on hub and intermittent connection My hub has a constant red light showing an has done for over a year. Now my broadband keeps dropping out. I've rebooted, factory reset, unplugged and waited on numerous occasions but the problem pers...Junction cabinet in my hedge Virgin Media applied to the local highways agency to replace a 85cm high cabinet on the highway outside my house in 2023. They actually put a replacement 1.2m high by 1.2m wide cabinet in my hedge, n...Cable Cut Hi, any info on how I can get anything done as cable outside my property was cut on December 24th 2025 by Wales and West Utilities working for the gas company. I contacted Virgin media who sent out a...Connection time-outs every now and then Hello, My connection is getting annoying time-outs. For several years my connection was stable, but since 4-6 weeks the connection cuts off for 5-60 seconds every 5-90 minutes. Quite random, as you ...Switched to Virgin on 22nd Dec ... Still at total loss and complaints being ignored Having to post here as I'm at the end of my sanity.... Virgin attempted a takeover from Sky in 22nd Dec. Despite me informing them I had no cabling to my home, the takeover was authorized and I've be...Engineer Failed to turn up I signed up to virgin broadband in November 2025. We were told we needed the external work to go through our back garden, so we would need to wait in for the engineer appointment to run the cable thr...Will I ever get my install?? Here's my story so far: July 15th - contract signed and installation booked for August 1st August 1st - No one showed up, no notification. very sorry and rebooked. September 2nd - No one showed u...Moving TV box Been asked a few times but looking to move the tv to the other side of the room. Can i leave the router where it is and just get an extension for the tv box from VM? Or do i need to get the little wh...new customer tv + PC different rooms Hi, we are moving to a new property, the property might have had virgin before and i suspect the inlet is in the lounge. We intend to have virgin tv and broadband but i dont know whether i need an ex...Longer Hub cable Hi. The cable from the wall to my Hub 3.0 needs to be a bit longer. I understand that you are happy to send out a 3M cable to Virgin Media Broadband users. Please could you send one to me?
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