I had rescheduled my delivery since yodel didn’t offer any information of what time they were going to deliver so I had changed my date. When I went on to check this today they said they had “misplaced” my order. Has this happened to anyone else? How...
Hi My exterior box cover has blown off due the bad weather, how can I get a replacement.
Hello, My hub was due to be delivered on 31.01.24. I have only had the first notification of delivery and have received no communication.Could you please look into this, I'm quite anxious that my contract with my previous provider will soon be ending...
I have just moved into a new property which has a Virgin line in it from the last tenant, so requested a self-install pack for the 1 Gig Fibre broadband only package, for delivery today 1st February I've not received my proper contract nor any infor...
I'm trying to cancel my contract as it hasn't been installed yet, and I keep getting transferred to the pre-installation team but I keep getting hung up on three times. The first two times I was hung up mid transfer, the 3rd time I was put through to...
Have had virgin broadband since just before Christmas. Need to be able to control access to router (to boot the kids at bedtime etc) can't do so as VM connect app can't (and has never been able to) find our Hub4.App on android phone - tried 3 differ...
So I got Virgin 1gig service installed yesterday, all working greatOn a wifi test with my phone I got 862mbps down and 96.5mpbs up, this was right next to the router.When i used my phone again next to my pc which is only 4-5metres away from router wi...
I'm currently on a M200 package and have a hub 3 (I think) I run it in modem mode to feed my mesh system and it all works just fine. I'm coming up for renewal and may push for a faster service as I have city fibre offering 1Gb but I'm sure I read som...
Please can someone let me know how I get the brown box outside repaired. I did an online chat and was told an appt had been arranged. But that was over a week ago.The brown cover had been attached loosely as its very old and in all the storms we have...
Hi,im wanting to get have virgin fitted in my apartment as the cables were fitted in our street almost two years ago. All of the neighbouring streets and properties have access but my apartment complex doesn’t.I’ve spoken to the property management c...
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