Recent DiscussionsWill I ever get my install?? Here's my story so far: July 15th - contract signed and installation booked for August 1st August 1st - No one showed up, no notification. very sorry and rebooked. September 2nd - No one showed u...Replacement cover for my outside box I've just joined this and need a replacement cover for my outside connection. Am I in the right place to ask for one? External "engineers " arent replacing cable and keep moving the appointment Hi , i got a package on the 19th september , external cable needed replacing , everytime an engineers been booked its been a no show and arranged for next day . Its nearly been a month , no genuine ...New Build Property I have a new build property that has virgin cabling and is connected to the virgin box, however, Virgin are saying they are unable to provide service to the property. I have spoken to the sales team ...New Build With VM Box 'Currently Unavailable' Recently moved into a new build property (Flat) and has a Virgin Media box inside however when going through the VM website, the address is shown but is saying it is currently unavailable at the addr...Wall box, query if compatible with virgin? Hello all, I was hoping to get virgin media to my new property (which I am having a few problems with). On the chat they said that virgin was last supplied to my rental in August 2025, ho...The dreaded T3 timeouts Hi! So, about six or so months ago, we had a new cable pulled from the cabinet to the wallbox because of connection issues - 30 year old coax and DOCSIS 3.1 don't make for a fun time. All was good f...Service status update never changes during issue I have had no service for 4 days now, and all I can find are o contact support is the service status checker. I’ve not had any email update in status and although it says it’s been updated the ver...Tidying external and exposed cables on apartment building Hi there, I was wondering if virgin media send engineers to tidy external and exposed cables on the outside of houses/flats? As in the building I live in, virgin coax fibre cables have been added o...VM External Cable Feed in garden to Omnibox on house. The feed is a co-joined (double) attached cable which I presume is telephone & Internet feed which runs from the street into my garden, upto the junction box fixed on the outside of my house, before ...
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