Recent DiscussionsRemoval of second tv box cable Hi. I am a VM customer and have TV and broadband. I have cable that runs to a socket in another room where a second TV box was once installed, (there is no box there just a wall box with a terminator...Break of Contract due to outage Hello all, I have not had broadband and internet access since the 10th July 2025, I live in the BH23 area. I have so far had two fix dates and none of which have fixed the issue, I now have another f...Moving home, no service Recently called to advise I was moving home. Was advised over the phone that Virgin Media doesn’t serve my area. Did a quick search on Virgin Media website and found they serve number 2 on my stree...Bought house but cannot get Internet due to previous homeowners account Hi! I'm in a weird position and don't under stand why Virgin Media cannot set my account up I've bought a house on 29th of August 2025 I requested to set up Virgin Media on 3rd Sep with delivery...Hub 5 Hi. I’ve just been send a Hub 5 to replace my old hub. I have plugged everything in correctly, the Network name appears in the list on my phone but says no internet connection. The hub is just Flashi...New Build Installation Hi. I am moving to a New build house sometime in October and I cant seem to get an answer as to when Virgin will be connected. The grey box has been put on the house wall a few days ago, but your web...Pre-installation work not being done Hi All, I have been trying to get an update on when the pre-installation work to my home will be done but for the past 3 weeks each time I phone the helpline I'm told it will be done in "a couple of...Hub 4 blue flashing light No connection Right where do I start I renewed my contract via web portal 2am Just after 1pm internet goes off . Hub 4 flashing blue light. Which some time turned yellow. Some times green . Both flashing so ...Extension Cable for hub 5 Hi, is it possible to get an extension cable for my hub 5, to allow me to move it further away from the wall socket? Auto-compensation - preempting issues Hi guys, My Virgin service is finally due to go live this Thursday, thankfully. In the run up to it I have put together what I think the compensation and final bill 'credit' should be. Putti...
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