Hi my WiFi booster pod started buzzing and over heating approx 6 weeks after we got it, Iv rang VM today regarding another matter and mentioned we need a new booster due to being unable to plug the one we have in but was told they could not order a ...
My Broadband Box hasn’t arrived, who do I contact?
I ordered a self installation broadband kit which was due to be delivered today however I have received no delivery date confirmation or welcome email so am unable to register a My Virgin Media account or track my delivery.The whatsapp/online chat ha...
I'm wondering if anyone from customer service can help me here please.Last week I had a call from Broadband Reliability Team who said they had noticed a high number of disconnects on my broadband, I personally hadn't noticed losses of connectivity ho...
Hi, I have been with virgin at my previous property and was told I can take my virgin with me to my new property. On 18th September I was expecting virgin to be up and running when the engineer came. However there needed to be digging done outside th...
Ordered gig1 last weekend. Already have a line in the house, was told it would arrive on Wednesday for self install but I've not received any kit or dispatch confirmation etc. The website chat and what's app help seems useless tbhOrder reference is C...
My contract finishes in march this year. I got only 125Mbps broadband. They are offering to renew now for £21 a month. Should I take it or wait til it finishes? Thank you.
We signed up to use virgin media for broadband with a guy who came to our door. We organised the set up for Saturday 16th December and nobody turned up. We rang up and were told that they had triedto do the outside works on Friday 9th but because we...
When I heard Virgin were coming to our area in May 2023, I was like wow amazing. But the delays have been ridiculous since it became available. First wayleave, now Prepull. You speak to preinstalls & get told the same excuse day after day. The site s...
Signed up with Virgin Media in October. First installation date was on the 14th November. Couple lads came day before and put the box outside and set up the wire to the pole.Next day technician said it can't be done due to there's no green light on t...
