Recent DiscussionsNeed to book a £25 Non-Fault Call Out for cable relocation Hi, I've just renewed my contract and I need an engineer to move my internal entry point. We have recently added internal wall insulation, so the current cable entry is now too deep/inaccessible. I...Property "unserviceable"/too expensive Hi All, new to the forum and looking for advice/help. Decided to switch to virgin media at the start of December 2025 as now need the higher speeds they provide for both work and family. Address che...Virgin available on my street, but not my house Hello, I am also in the same boat. Using the online postcode checker, Virgin broadband is available for all the other houses on my lane (there are only 8 of us), except mine. I’m desperate to join as...Just moved into a new flat, optic cable as the only connector? Hi everyone, I just moved into a new (newly refurbished flat) and wanted to get Internet set up. VM says hybrid fiber is available at my flat, so I wanted to go with that, however as I looked around...Switched to Virgin on 22nd Dec ... Still at total loss and complaints being ignored Having to post here as I'm at the end of my sanity.... Virgin attempted a takeover from Sky in 22nd Dec. Despite me informing them I had no cabling to my home, the takeover was authorized and I've be...Moving Router / Coax Entry I would like to ‘flip’ my lounge which would require the wall box to be moved to a different entry point into the house to enable the router to be moved. Can this still be arranged for existing cust...Installation Delays from November 2025 to January 2026 – Urgent Help Needed Dear Virgin Media Team and Community Members, I am posting this detailed report to highlight the significant delays and poor communication I've experienced with my broadband installation. As a new c...Moving router Hi I was wondering if I can get help from Virgin Media to move the router from front room to the dining area, both are on ground floor. Thanks Virgin media charged me different price than i agreed to when upgrading I paid £26.33 per month for 500 Mbps download. I saw an upgrade offer on my account for £3 for the next tier (1 Gb), so I placed the upgrade. I received the email stating the new price was £29.33, bu...Moving TV box Been asked a few times but looking to move the tv to the other side of the room. Can i leave the router where it is and just get an extension for the tv box from VM? Or do i need to get the little wh...
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