Resolved! Move outside brown box
I've had a porch built but the brown box is inside the porch and I want it moving just 1 ft outside of the porch or a foot outside the porch how do I contact them to get it moved
Forum Posts
Hub 5 installed but is not connecting
Just had my hub 4 replaced with a hub 5 as it was over-heating, and engineer has left but it isn't working still. It seems it has to be activated but it hasn't. How long would this normally take? Been 4 hours now and Hub seems to be stuck on "Request...
Virgin media wall socket for broadband is not what js shown on the installation guide
Hello, I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering ...
Delayed broadband installation
I just had to sign up to the forums and ask wth is going on with these delayed installation and activations? We booked it in June for August installation as we were moving house and they keep moving the installation date. Is there any way of cancelli...
New Installation Query/Problem
I have a new Broadband installation for this Friday. We've already had a pre-installation guy round to lay a cable through the front garden.The wife has accidentally driven a spade through the cable and severed it!I phoned the call centre to find out...
Connect broadband Hub 4
Hub 4 connection issueCannot connect the hub 4 to my Samsung 22plus connect app... I spent 54min to customer service due to Internet problems as we were expecting a technician that was cancelled and no help with the app.I was told to use it but does ...
VM via OFNL on new build property
I’m moving into a new build property within the next month. We have been informed that our broadband provider must be one that uses the OFNL cable (as is the case with most new builds). I was happy to see that virgin appeared as one of the providers,...
Address not Listed
Hello,About to move in to a new build and looking at getting Virgin Media broadband and TV. However when looking at the availability checker our postcode is listed but not our address. We called customer service to find out what we needed to do and t...
Have a self install kit arriving tomorrow but still no tracking number
I purchased a contract a few weeks ago and delivery set for the 9th September, got an email telling me i will get tracking number, it is now the day before and i still haven't received a tracking number, shouldn't i have received one by now?
Book an engineer
Good morning!I hope you are well. I received today my kit for virgin media and chose to set it up on my own. But the cables on my living room are cut off so I need help from an engineer to set it up if possible?? I am unsure on how to arrange it so g...
