After placing my order with VM, they have just informed me that they cannot provide fibre Bb and TV services to my house.My house has had VM fibre services previously. There is a VM duct under the footpath 5m from my back door, and the old fibre tai...
I have tried everything including the pinhole restart but I cannot get the red light off my hub 3. I have Internet and email etc but the red light is on permanently
Hi Guys,Recently joined virgin media and due to the phone socket no longer being active as its via the hub I need the hub to be moved across the room so the landline functionsOr I need a 15metre cable to push the router closer to where my landline ha...
Just moved house to a freshly built new build and can’t find the house address on their address finder, Is there anyway to speed up the process of moving as I need the WiFi for work and been burning through my data.
I have got the router all set up but out the back is a cable to Push in the box but the only space I've got in the box has a cable with a plug on it so I'm stuck and don't know how to proceed
HiWe are shortly moving into a new build development (June) and I’m assured by the builders (David Wilson Homes) that both the estate and the individual properties have been cabled for virgin. Indeed there is a virgin termination box on the outside o...
This is my first time posting on the Virgin community forum. Thought I would drop a message on here first before progressing through to purchasing Virgin and organising an installation and what not.I have recently moved into a rented house, which has...
I’m due to receive a Hub 5 in a couple of days to replace my 4 which hasn’t been playing nicely recently with my BT mesh system. I am unsure whether I should simply connect my mesh to the new router or, might it be better to dispose of it in view of ...
Hi,I am scheduled to move into a new address soon and wish to use Virgin media as my ISP,Unfortunately my flat does not exist in the database, the building number does as does a neighbours address Is there any way to get this updated so that we can g...
I joined virgin on 27th March. Quick start was easy but TV doesn't work. That's when issues and terrible customer service started. I won't list it all as I would be here all day. Let's just say nobody I have spoke to seems able to deal with any query...
