UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi I need to cancel my virgin media as I have moved house I can’t get through to them on the phone and I’m actually on holiday at the moment please can someone help
The virgin Media Connect App is not compatible with my mobile phone or tablet, it is not listed in Google play store when I search for it and says it is incompatible when I use a link to reach it in the store. Please could someone help?
Builder has cut through my fibre cable in my garden. There is no way to speak to anyone at virgin media to report it and get a fix. Any clues on how I do this?
Hello,I have always run my V6 in Router mode and recently decided to expand my network due to some room changes. I have added a Net gear GS308E which is wired directly to the V6 hub (port 1 on both devices), the net gear has various bits connected to...
There used to be a facility on your website and app to report loss or issues with service. However this seems to have been removed from the website and app and now users are forced to call 150 or 0345 to report a service issues. Why has this been rem...
I am working on a website but moved hosting companies. The site is live however I can't view it on my iMac via Virgin Media but can view it on my mobile through 4G.I have cleared the cache on the iMac and restarted but the problem remains. I need to ...
Hi, I posted a couple of weeks back about my hub showing a solid red light and is having Wi-Fi drop outs. An engineer came out and done a few checks and found a fault with the cable outside the house which was fixed. The hub still displays a solid re...
We've had no internet/ broadband for over 18 hours now locally and when I go on the help site, the message just keeps saying that a technician is in the area working on the problem and our area is a known location with problems at present.Is there an...
Hi I am on 100mbs volt package. I am getting very weak signals or dead spots. Both rooms are on ground floor so the second room is not that far from the router. I have black super hub 3.Need help please
I have noticed our signal dropping off intermittently for a few weeks. Our network is prone to periods of poor service but the light on the hub has also been solid red for a few weeks. I've rebooted, reset and tried all the self help test via the vir...
