Recent DiscussionsCancelled engineer visit and lying about the service So my broadband has been out since yesterday, the Hub3 is showing the WiFi light on green and the status bar flashing green. I arranged an engineer. Got an email just now saying they've cancelled t...There is a suspicious device connected to external Virgin Media box Yesterday there was a power anomaly that turned off my external monitors for 1-2 seconds and my router was stuck on solid green light and green wifi symbol with no internet connection for around 2 ho...Need urgent help, Brown box outside home has been damaged and taken Tried to reach customer support and the bot doesn't seem to understand a damn thing and just hangs up, who can I call to actually get some help? I'd like to ensure the engineer that's coming on Satur...Constant problems with ethernet connection - New Hub Hi All - I am still experiencing a lot of problems with 1G package. Approx month or two ago I received new Hub5 as old one just broke down. Things were bit better for few weeks but then recently o...HUB 5 has been intermitent for over a month Hello, my hub5 has been intermittent for over a month now. I have four engineers come out to take a look at the problem. First visit, the engineer said everything is fine made a few changes to s...VRChat/RTSP issue with Hub 6 I've seen this referenced for the Hub 5 here: Hub 5 crashes from RTSP stream | Virgin Media Community - 5307855 and here: connection cuts out when on VRchat VR mode | Virgin Media Community - 554574...Noisy WiFi Pod I have one of the white hexagonal shaped WiFi pods. Over the last few months it has begun to get noisier and noisier. It sounds like an internal fan whirring. A short term fix can be switching it off...Hub 5 crashes from RTSP stream Since the hub 4 to hub 5 swap I've began experiencing a fault which takes the entire internet down. At first it was difficult to identify the cause. From my personal usage, it occurred when playin...NEW PACKAGE - upstream channel missing HI, so been with virgin since the 90's at multiple addresses, just phoned the diabolical phone number for help and got none and i think lies on recorded call. 2 days ago i renewed on live chat which ...Poor idle latency and upload speed I am pretty sure something isnt right with my connection (see last few days) Monday Tuesday Wednesday Thursday Today SpeedTest Any ideas? Looks like I need an engineer...
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