Constant problems with ethernet connection - New Hub

Start from a clean sheet - do this..

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, Do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Disconnect all the connections and reconnect to be sure. Ensure there are no “unterminated cable loose ends. Also check that the internal wiring is ok with no kinking, chaffing or dog chews etc.
Also, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then, switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
Also check the Upstream QAM’s are all at 64

Report back if the errors reoccur

Van not see anything wrong with either internal or external socket to be fair. One thing that comes to mind is that external cabinet down the road with doors being always wide opened..... stats are even worst now....

3.0 Downstream channels

3.0 Downstream channels

3.1 Downstream channels

3.1 Downstream channels

Hi David_Bn - this is not normal at all This new Hub was ok for forts few weeks and slowly started developing the same issue as the previous one. Shortly before you responded to my message I restarted the Hub as suggested by one of the members. Since that reboot I am having large PING spikes 0 something I haven't had for a long time in BQM monitor (you can see yourself) Link to live BQM here. 

Once again we are back to square one - online gaming is imposable Please dont tell me that everything is ok because its not - whatever it is that you are monitoring at your end (your system) is not showing the true reflection of this line / connection. Its not hardware issue as I upgraded to new PS5 console - it happens on ethernet connection! And dont tell me that I have to keep restarting this hub every few days because that makes no difference at all! Your cabinet (old green style) is constantly open on our street. Can you send some one to inspect the cable please because this is also affecting our working from home!!!!

The issue I am experiencing are:

- (online gaming) extremally high ping on ethernet connection while playing on PS5 

- when working from home (google meets works very slow/ picture quality is often very poor as well as sound)

- some days I struggle to load websites on either laptops or mobile phone browsers - sometimes they load quick and other times it takes like 30s + to load basic BBC website. 

So, I decided to use different port for ethernet cable in the HUB5 and all of the sudden connection while playing online games is much more stable with much less latency spikes....Don't really know what to think about this anymore.... whether it's a Hub's port that is faulty or some other external factors such as rain that were causing these spikes....

I will monitor over next few weeks and report back....

and we are back to square 1 - games unplayable - poor performance while on work calls regardless if its Google or Teams - is just poor again! And yes - I am using WIRED connection. Latest stats below:

3.0 Downstream channels

Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
1    411000000    5.8    37    QAM 256    1
2    419000000    5.9    37    QAM 256    2
3    427000000    5.8    38    QAM 256    3
4    435000000    5.3    37    QAM 256    4
5    443000000    4.6    37    QAM 256    5
6    451000000    4.8    37    QAM 256    6
7    459000000    5.3    37    QAM 256    7
8    467000000    5.7    37    QAM 256    8
9    475000000    5.8    37    QAM 256    9
10    483000000    6    37    QAM 256    10
11    491000000    6.4    38    QAM 256    11
12    499000000    6.4    38    QAM 256    12
13    507000000    6.4    38    QAM 256    13
14    515000000    6.3    38    QAM 256    14
15    523000000    6.4    38    QAM 256    15
16    531000000    6.7    38    QAM 256    16
17    539000000    7    38    QAM 256    17
18    547000000    7.1    38    QAM 256    18
19    555000000    7.2    38    QAM 256    19
20    563000000    7.3    38    QAM 256    20
21    571000000    7.4    38    QAM 256    21
22    579000000    7.4    38    QAM 256    22
23    587000000    7.4    38    QAM 256    23
24    595000000    7.4    38    QAM 256    24
25    603000000    7.5    38    QAM 256    25
26    611000000    7.4    38    QAM 256    26
27    619000000    7.5    38    QAM 256    27
28    627000000    7.4    38    QAM 256    28
29    635000000    7.3    38    QAM 256    29
30    643000000    7.3    38    QAM 256    30
31    651000000    7.2    38    QAM 256    31
32    659000000    7.3    38    QAM 256    32
3.0 Downstream channels

Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
1    Locked    37    341    0
2    Locked    37    290    0
3    Locked    38    295    0
4    Locked    37    284    0
5    Locked    37    301    0
6    Locked    37    294    0
7    Locked    37    280    0
8    Locked    37    284    0
9    Locked    37    336    0
10    Locked    37    316    13
11    Locked    38    303    0
12    Locked    38    306    16
13    Locked    38    311    41
14    Locked    38    345    28
15    Locked    38    305    49
16    Locked    38    335    37
17    Locked    38    338    107
18    Locked    38    396    176
19    Locked    38    532    272
20    Locked    38    646    520
21    Locked    38    851    672
22    Locked    38    731    518
23    Locked    38    473    284
24    Locked    38    379    309
25    Locked    38    385    374
26    Locked    38    449    458
27    Locked    38    365    453
28    Locked    38    399    253
29    Locked    38    301    243
30    Locked    38    260    181
31    Locked    38    257    122
32    Locked    38    233    86
3.1 Downstream channels

Channel    Channel Width (MHz)    FFT Type    Number of Active Subcarriers    Modulation (Active Profile)    First Active Subcarrier (Hz)
159    94    4K    1840    QAM 4096    1108
3.1 Downstream channels

Channel ID    Locked Status    RxMER Data (dB)    PLC Power (dBmV)    Corrected errors (Active Profile)    Uncorrectable errors (Active Profile)
159    Locked    41    7.8    3103768848    16567

General Configuration

Network access    Allowed
Maximum Number of CPEs    3
Baseline Privacy    Enabled
DOCSIS Mode    3.1
Config file    gvca69834ncxv9873254k;fg87dsf
Primary Downstream Service Flow

SFID    10492
Max Traffic Rate    128000 bps
Max Traffic Burst    4000bytes
Min Traffic Rate    0 bps
SFID    17914
Max Traffic Rate    1200000450 bps
Max Traffic Burst    42600bytes
Min Traffic Rate    0 bps
Primary Upstream Service Flow

SFID    10489
Max Traffic Rate    128000 bps
Max Traffic Burst    4000bytes
Min Traffic Rate    0 bps
Max Concatenated Burst    1522bytes
Scheduling Type    Best Effort
SFID    17913
Max Traffic Rate    110000274 bps
Max Traffic Burst    42600bytes
Min Traffic Rate    0 bps
Max Concatenated Burst    42600bytes
Scheduling Type    Best Effort

What does IMPOSSIBLE!!! mean ... the lack of a clear description does make it impossible diagnose the issues with other that generic remarks. Especially when the HUB stats look fine.

Share a screen shot of the Full Test from this link, if possible run in the browser of the device that you have having issues with.

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to include:
Latency, Jitter, Packet loss & Upload speed

Problems in my case are:

• constant lag and poor performance during calls via MS Teams as well as Google meets - this is happening during the day while I work from home.
• High ping while playing online on PS5 which used Ethernet connection - I got hub placed literally next to my PS5. Connection improves massively after midnight (its like comparing day with night) Biggest problem is while playing FPS games - I can literally start shooting at the guy in front of me with little damage just for him to kill me with two bullets (and while watching his kill cam I can see him shooting for much longer than I saw it on my screen) In my screen I see like maybe 2 bullets and on his 20 bullets being shot in me - and this is something that I haven't see on my screen - hope this makes sense...
• Speeds are ok  and sometimes not ok at all but thts smallest of concerns for me -  on my DELL laptop which is placed 1.5m away from Hub5 - I get often ~200 Mbps (Samknows) or ocasionally in excess of 600Mbps on Ookla (Laptop uses WIFI connection so I think it switches between the Hub and Pods and betwen 2.4G & 5G home networks through the week) On PS5 wired connection I get 800Mbps + Dowload but only 11Mbps Upload. On wifi I get ~500 Mbps and 20Mbps Up so better than Wired) On Samknows I get max speed to the router and slightly less on the laptop)  see below 
• Does post RS errors are normal be present few days after Hub restart?

And for example if I switch connection on PS% from WIRED to WIFI and enable 5G Connection only on PS5 - playing online is much smoother, quicker, I can kill enemies much quicker, ping is lower (although it varies game to game) I wonder if there is any setting in the hub that "limits the connection on wired somehow" - every time I am on wired connection on PS5 I got restricted NAT and the only way of having it open is by enabling DMZ for PS5 IP...that changes NAT to open but game is sluggish.... will post RS errors affect gaming router if I get one? 

Back again. It appears that every time I restart the HUB - post RS errors are coming back within few days. My current stats are below - is this normal? How often do you need to resart the hub with VM? Daily?