So my broadband has been out since yesterday, the Hub3 is showing the WiFi light on green and the status bar flashing green.
I arranged an engineer. Got an email just now saying they've cancelled the engineer because it's a fault in the area, then an email to say it should be working now - and it isn't. And now I have to wait longer for an engineer.
Thanks for lying to me Virgin.
It is routine for VM to book an engineer then cancel the booking if an area fault is later identified. The usual complaint on here is that VM fails to notify the customer of the cancellation.
Have you tried restarting the hub since the message that the issue is allegedly fixed?
Usually the best way to try to track faults is with a combination of the online service checker and the automated service status number 0800 561 0061 (which is claimed to give more localised info).
Any dates/times VM gives out though are never anything more than an estimate.
Yes, I have. In chat with them they lied to me again that the issue was fixed. And they refuse to arrange a technician appointment for the time I had originally arranged. Funny thing is they're pushing contract renewal offers at me. As if I'd sign a new contract with this shower!
Forum TeamGood morning anthony1981
Thanks for posting and welcome to the community. Sorry to hear of the Broadband issue.
We can confirm that you are part of an area outage, fault reference is F011811276.
The estimated fix date is the 12th May and we do hope it's fixed sooner for you.
