Virgin cancelled engineer but still have no service
After a lightning strike at 6am on 01/08/24 total outage of virgin services. It came back on locally 2 days later but our internet/phone/tv still not working. On 02/08/24 I rang customer services. They said it was an external problem and booked an engineer for Monday 05/08/24. The appointment was showing on my app. This morning the appointment disappeared. I rang VM again today. She said the engineer was definitely still coming. 2 hours later I’m sent a message saying VM cancelled the engineer as the problem has been fixed? Still no phone/internet/tv???? Any ideas anyone?
The earliest I could get was Wednesday. You do not need to call them to book an appointment. If you have the connect app you can do a status check on one of your services and book an engineer through there.