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theMadTitan's avatar
theMadTitan
Tuning in
2 days ago

HUB 5 has been intermitent for over a month

Hello, my hub5 has been intermittent for over a month now. 

I have four engineers come out to take a look at the problem.

First visit, the engineer said everything is fine made a few changes to some of the cables in the house to help with some noise. as some cables was leading to a terminal doing nothing. He believed it was a communial box issue. 

So-called about the box issue outside, and got sent another engineer, they just changed the cable at the back of the modem.

third engineer came as they though the box was in my property, but I said it was the communial box.

Fourth engineer arrived to replace the omni box instead, they checked and said it does not need replacing. 

I work from home, and the service that is being provided is not great. The internet being provided has been poor and the cause of the problem has still not been fixed after four visits.

The internet is going offline every day, it's terrible during the day, and goes offline at night time.

 

 

 

Mod Edit : Image removed due to containing personal information 

 

2 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta

    There should be a upstream list of channels for Docsis 3 and likely lots of T3 if you don't reboot the hub to see its a problem  

    in fact you only have one upstream so thats a problem might be a fault with the hub

  • Oddly downstream channel 6 is as good as dead. There are zillions of post RS errors and uncorrectable errors. The BQM is ugly. Check for local faults on 0800 561 0061 / 150 but given all the call outs already it might need a network engineer.