POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi, hoping someone can helpOn Wednesday a different cable company were (badly) laying pipework for FTTP outside my house - they were angle grinding around the junction box in the street.Since then I have seen random disconnections/poor download speed...
I'm into my 7th day of service and have had issues practically from day 1. A wired ethernet connection which I have had to add as a fixed ip address as it kept getting locked with "invalid ip". I have resolved this adding as a fixed ip.previouslt on ...
Hi,Firstly this is more of a fed up, rant type post, so I apologize in advance.I have Voltz 1gb package with the latest Hub, but over the past week, the WiFi & Hub keep dropping out. I read something in the past about using the Virgin Connect app, b...
I also have the problem of continuous red light on my Hub 3. All the tests done no problem. No overheating. At least when I touch it. Experiencing frequent wi-fi drops. It is about 6 years old.
I've just upgraded to the 600Mbps package, since Gig1 isn't yet available in my area. However, I have a hub 3 in modem mode, and I can't get wired speeds above 180-190Mbps. If I connect my existing Netgear Nighthawk router with the Hub 3 in Router m...
Hi,In my building there are many (including me) virgin customers, and as part of having the building decorated we want to get some of the virgin junction boxes (I think?) that have fallen into disrepair replaced/fixed. Similarly the cables are a mess...
I WANT TO CANCEL THIS CONTRACT. I AM CALLING EVERYDAY TO CANCEL THE CONTRACT AND EVERY TIME I MENTION CANCELLATION THEY TRANSFER ME TO DIFFERENT DEPARTMENTS AND AND THE END THEY CLOSE THE PHONE. ITS BEEN 26 DAYS NOW THAT IM CALLING EVERYDAY WITHOUT G...
Hi. I wonder if someone can help. I have 2 pods which have not been connected to the hub for a couple of days. Tried resetting but no joy so, in desperation removed via app. Now cannot get the Hub to detect them at all. How can I get the system to re...
Hi there, I am trying to get my VMC App to work so I can see if my Pods are working properly and in the best locations.I have followed all of the online suggestions. My Hub 4 is in Modem Mode, I am sat next to it 1metre away, cleared the cache on my ...
I've got an interesting problem and I don't quite know where to start with my ISP's technicians.For about 4 weeks, my household's internet has been intermittent, one moment, it's absolutely fine, humming along at 200Mbps and the next, it's dead.I've ...
