Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Private messages
Is a normal for vm staff to ask: Can you confirm your full name?Can you confirm the account number?Can you confirm the full name on the account?Can you confirm if you are the account holder?Then the next day after already confirming the above:Can you...
Broadband down TW10 7NH
My broadband almost doesn't work last 4 days. VM is trying to repair it (as they said), but broadband is working only after 8pm these days. Whats going on? I don't want to hear your promise, I need result. TW10 7NH.
2.4ghz not working
HiI’ve got the 2.4ghz and 5ghz separate on my Hub 3. Within the last two weeks I’ve lost the 2.4ghz network, happened about four times now. The 5ghz side carries on working completely fine. I reboot the Hub 3 and the 2.4ghz comes back. Any ideas what...
Constant red light on. Hub
Hi,I have had a constant red light on my hub for two weeks or more now. I have reset and rebooted numerous times and the red light just won’t go. The connection has been very intermittent too. Tried to get onto WhatsApp to chat to customer services b...
Connect app and hub3
My virgin media connect app won't connect to my Hub 3. Can anyone help?I'm a long term Virgin customer and my WiFi is working well.
My Wifi keeps dropping out on my Hub 5
I have got the M1000 package with the new Hub 5 but can reap the benefits as the wifi & Ethernet connections keep dropping. Making it impossible to work from home or even finish a whole movie.
Can I have 2 accounts in one home?
My daughter moved out and I set up an account. Shes moved back, can I run this new account as well as mine in the same property?
dropping of connection despite engineer visit
I’ve been having issues with my home connection over the last 2 weeks and unsure what to do next.Im on a 125 broadband plan. I have recently signed a new contract for the same speed but at a higher price. There was reports of engineers doing works in...
Resolved! My hub3 is showing red light!
I’ve tried all the possible things to resolve this but my hub is still sowing red light and my network trips off a lot more. At the moment, the network is gone I’m unable to use it. Please help. I’ve switched from modem to router mode, same thing.
Losing connection on a range of devices - Hub 4
The past couple of days we have been issues with our devices connecting to the router, we have issued a factory reset and things seem to be stable for now. I have setup a BQM the image attached is from today. I will post downstream and upstream logs ...
