POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
So, I’m having a dilema. I’ve got a feeling fibre from the Openreach or City are going to take forever. So I’ve looked into getting virgin. What a joke their help centre and sales team is. So my next door neighbour can get fibre… but I can’t? So...
I need to return my rooter before I leave the country in less than a week. My return box hasn’t arrived, what address can I post it to?
HiCould virgin please take a look at my connection. I am suffering from packet loss and latency related issues. I have noticed that my post RS errors seem to be high. A virgin tech added a 3db forward path on a previous visit around 6 months ago, but...
I booked for my kit to be collected from my home on the 21st of September. I stayed home all day to make sure it was picked up, and no one showed up. If they did show up, they made no attempt to make themselves known, nor did they leave a card, and I...
Since I had to switch to the new fibre hub a few months ago, I have had an array of issues, one being the sporadic disappearance of the 'cast' tab on you tube which allows you to play directly to your tv. I have tried to trouble shoot this myself, i...
Tried all the usual things restart, factory reset, checked cables etc but still no Internet or phone. Was wondering if there is any issue around Burnham-on-sea.
I have been with virgin for 15 years my cable was placed from a neighbouring property across the road with all permissions given. A new neighbour moved in sometime ago and wants the cable off his property. Virgin are saying as my house is in the c...
Long story short.I was told by a VM high pressure tele salesman who phoned me yesterday that the package he was trying to ram down my throat, upgrading from 130 to 260mbps, would improve reliability. Since I wasn't going to be pushed into an upgrade ...
Started using the Virgin Connect app and a device called Debian ARRIS Group is showing up as connected to my WiFi network. What is this, and should I remove it? Shows as an "unknown" connection.
My internet connection is slow, and my hub feels a bit warm. The power / status light is solid red. I have restarted, done a 10 second and 60 second reset… the red light still comes back! Hub has been located in well ventilated area since I got it, s...
