Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Roadworks now bad WiFi?

We had some roadworks just a couple of days ago followed by 2 people knocking on our door explaining the reason why our WiFi is now so slow it won't load most websites is due to virgin media having a break in their outdated underground wires. They to...

Resolved! How do we get the free boosters?

Hi, we recently changed our subscription and was informed it includes free boosters. We have a 3 story home and the WiFi is not great in particular in the top bedroom. How do we request the 3 Free boosters we are eligible for? 

ERROR CODE CS9004 Help please

HelloJust got back from volunteering at my local parkrun to the Error Code CS9004 ? It's wiped out my Brodband and TV !!! No Engineer until Monday pm and the Virgin Hub is flashing Red !Anyone able to help please....Thanks  

spangley by Dialled in
  • 2 replies
  • 0 kudos

Samsung Devices can't connect to wifi since 04/11/23

Since about 10pm on 04/11/23, two Samsung phones (different models) and our Samsung TV have not been able to connect to the Wifi.  All other devices in the house - lights, iPhones are ok, but not the Samsungs.  Was there an update on 04/11 which mean...

Natrick1 by Just joined
  • 1 replies
  • 0 kudos

Wrong power cable sent with new hub

I received a new hub today but the power cable provided is the wrong one and doesn't fit in the hub. It says there should be a blue sticker but ours doesn't have this and is the wrong shape. I have called (8th) but a technician can't come for a week ...

KG6 by Joining in
  • 4 replies
  • 0 kudos

Devolo powerline and Hub 3 stopped working

I have been using Devolo 1200 powerline for several years with a Hub 3 and all has been fine. I have just re-contracted and 3 days ago Virgin ‘updated’ the hub to my new 250gb broadband speed. Immediately, the powerline stopped working. I have reboot...

Wi-Fi Pods Issue losing patience with Virgin Media.

I have recently had issues with my two Wi-Fi pods not working, contact virgin media and they sent replacements out  which I have installed.Both have stopped working again, I have again phoned virgin media and there solution is to send some more Wi-Fi...

JohnLuc by Tuning in
  • 2 replies
  • 0 kudos

Red light

I too have the same issue. Now reset the router a number of times and disconnected all cables but still have solid red light. Any chance I could also book in someone to come have a look?

Jlilwall by Joining in
  • 1 replies
  • 0 kudos

WiFi Pods Ordering

Hi everyone,I had a mesh WiFi system which unfortunately malfunctioned so stuck with just using the HUB5. I’m on the Gig1 plan and have tested it on the lounge where the router is and it’s fine. But the kitchen is 12mb and the bedrooms upstairs range...

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Sachie1 by Tuning in
  • 2 replies
  • 0 kudos

BH12 Broadband Issues

I have the XL package I get download speeds of about 350MBPS. For the past three weeks I have been experiencing latency on my network across all my devices. The problem manifests itself as follows: multiple times throughout the day I start a browser ...

U967249 by Joining in
  • 3 replies
  • 0 kudos