POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Another day, another internet problem it seems. I only had an engineer out in July! A new cable and exchange box was installed then. I'm finding the number of issues unacceptable.Our internet has been playing up for the past three days. Intermittent...
HiI am setting up a new office space in my home. Can you connect a network switch to a WiFi pod? I will be connecting various devices to it as I want to maximise speed etc. Thanks in advance
Hi,For the last 2 weeks, our internet connection has been dropping out every day roughly around the same times. Is there currently any issues that customers are not aware of? I work from home so having a stable connection is important!thanks,Stant123
Broadband keeps dropping out. Hub light is flashing randomly on and off - no sequence and no little to no internet can be established. anyone else had this issue ?
Hello, We've just bought a wifi pack but the connection does not reach some rooms in our flat. Should we buy an extender or a booster? Thanks and regards, Kate
How do I get an actual person to help me. I have been through the site, done all the system resets and reboots and gone through every help page on this site and I cannot find literally any way to speak to a human or book an engineer. The "how to book...
Hi all,I need to vent about my awful experience with Virgin Media's customer service. I've been facing a technical issue preventing me from accessing certain websites, and it's been a nightmare trying to get help.First, there's been no way to reach a...
So I had my broadband/hub installed on Tuesday 2nd October and havnt had any broadband since fitting, first call to customer support resulting in them hanging up after suggesting turn it on and on again.2nd call on the 3rd the fella was much more hel...
Ever since downgrading to M50 from M100 about a year ago (Sept 22), I've had short (around 60 secs each time) dropouts throughout the day. Whilst annoying, this wasn't too critical at first as I live alone and would be out at work for much of the day...
Hi, All ethernet sockets on our Hub 3.0 suddenly stopped working 2 days ago. Wifi is working fine. We initially tried switching it off and on again, and different ethernet cables. We've also done four resets by pushing the reset button for 60 seconds...
