Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Wifi Pod
Hello, I am on the Gig1 broadband service and my wifi signal is poor. I can see that the pod is offered at free for customers who are on the Gig1. Can I place the order on here?
Having trouble WFH due to connection issues.
Working from home is proving difficult due to connections dropping, and cutting out. All web-based systems through chrome and a less-than 2yo Chromebook (no diagnostic issues). No general wifi-issues and doesn't seem to be any other devices suffering...
Intermittent connection issues and dropouts
Hi, for the past few months i have been experiencing intermittent issues with my broadband connection, frequent disconnects after large amounts of packet loss, normally the service comes back in 10-30 minutes but this is consistently impacting my wor...
Account is closed after leaving but still getting scam spam forwarded
Hello, my wife’s ntlword@com email address was supposed to be deleted many years ago, but she is still receiving spam emails. She has sent a message to her old ntlworld.com email address and the message gets forwarded to her present email, so it look...
Having issues every day since being upgraded to a SH5
As above, recently got upgraded to a SH5 from a 3 - now I'm having issues every day with it - the connection will randomly drop out on the incoming side once or twice a day, with a lot of post-RS errors (it's often much, much higher than these which ...
No Internet - Green Light flashing on hub front
Hi folks,Came back to the flat after a few days away to find my internet wasn't working, and my Hub has a flashing green light on the front.I've tried turning it off and on again; both for 30 seconds and then, the second time, for ten minutes.I've re...
Permanent Red Light on Hub 3.0
My hub 3.0 has a permanent red light.I’ve done a power reset a few times and the red light returns each time. The hub doesn’t feel warm and it’s not obstructed by anything so ventilation is good. Wi-Fi connection seems ok with the odd random slowdown...
Should I get a TP Link router for a new out building
Hi, if you wanted to get your 1GB Internet out to an outbuilding to work from home and use a smart TV (no V box required for TV) am I right in thinking I should sort the following--An ethernet cable from Virgin Hub out to the building-if wifi is requ...
Red LED on Hub 3
Hi GuysJust setup my hub to modem mode and now getting a permanent red led.Tried all the usual, power on off, reset, ventilation is good and not overheating et etc etc. Seems to be working OK but the red LED is disconcerting.Was working fine in route...
HUB 5 5ghz channel keeps disappearing - Easiest route to getting replaced?
Had my hub 5 for about a year and for about 5 months had problems with the 5ghz channel disappearing randomly. Slowly gotten worse to the point where even a factory reset isn't bringing it back now and I'm reliant on the 5ghz.The only setting on the ...
