Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 56 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png


I have been with Virgin for two and a bit years! I just want to cancel my service as I have moved place.I have messaged them via the webchat and everytime they disconnect without actually cancelling. I have now been on the phone with them for 2 hours...

Virgin hotspot

I am unable to connect to virgin hotspot for some reason on my iPhone? Asking me for password not to sure what password they want ? 

Dazza78 by Joining in
  • 1 replies
  • 0 kudos

Power supply burning out again. Request new one.

Hi Would anyone know how to request a new power plug for the super hub 2/3? my last one burned out about 6 years ago and now this one is and is stinking the house out with toxic fumes (yes its been unplugged now)I've been on the phone for 36 minutes ...

tammyw86 by Dialled in
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  • 0 kudos

Red light in my hub

Hello,This is my first post. I contacted the helpline as my Virgin box (5 years old) has a solid red light instead of the white light it had before. After two phone calls I am left frustrated as the first contact indicated that I would be getting a r...

ColinT2 by Joining in
  • 1 replies
  • 0 kudos

No broadband

I had virgin broadband installed this morning and it worked for a whole 30 minutes before crashing, several phone calls later and I'm still without it, I have tried to reset the hub but nothing happens, any help would be appreciated. 

JS1980 by Joining in
  • 2 replies
  • 0 kudos

Trouble ordering Wi-Fi pods

Just had my broadband installed and the engineer said I could order my pods through the connect app but it’s saying my connection is fine although it’s 40mbs in my bedroom I’m paying for 1gb , can’t get through by phone can anyone here help my order ...