POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
How do I analyze my hub 3 for connection status ? I am getting a number of drop outs daily from xbox and mobiles, however when analysing the wifi connection on my phone, I am showing "connected, no internet". Can I see how the router is oerforming ...
HelloRecently received my Hub5 to replace my old Hub3. All connected fine, but I used to have both a Virgin WiFi pod and an Ethernet connection running without any issues on the Hub3, but the Hub5 won’t connect and work with either. The WiFi works fi...
A recent call from the promotions team offered me an upgrade from my current M350 and Hub 3 to 1Gb and Hub 5. I run the Hub 3 in modem mode with a Deco Mesh and an 8 port switch, plus a couple of Homeplugs (one of which feeds my VM TV box). Am I go...
Hi. I'm hoping someone can help as I dont seem to be getting anywhere. Both my wife & I work from home so heavily dependent on internet/broadband. For well over a month we've been having issues on video calls whereby we freeze (but continue to see...
Am finally a homeowner after many years and I am having a real headache trying to get internet installed. When Virgin Media turned up they were really confused (but friendly and helpful), as there was a VM box with no cables in it on the property. Th...
How can I change my Hub 4 internal IP address from 192.168.0.xThe option is there in the Advanced - DHCP settings but no matter what number I choose (192.168.20.x or 192.168.5.x) it laways says 'The starting IP address you have entered is used for ot...
So this goes back to when I ordered my package and was supposed to receive a hub 5, and the technician installed a hub 4 instead and no one on here, or at Virgin CS seemed to give the slightest crap really, just a "they're probably out of stock and y...
Hello everyone,I had a router that would connect instantly to the Hub 4 (set in modem mode) and everything was working perfectly fine. The reason I have a separate router is because I have more than 25 "smart" devices connected to it.Lately it hasn't...
Hi Mods,Can you take a look to see if there is an area fault or run some checks on my stats thanks. I'm pretty sure my power levels are within spec. It could be a street cabinet issue as this was replaced earlier in the year I think.Many thanks.
Although I am a long standing customer of over 20 years I still have a Hub 3. The light now constantly glows red (instead of white) which indicates it may be overheating. I have never been offered a Hub 4, so when will I be automatically upgraded to ...
