Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
ATOM is restarted as part of Self Healing Mechanism
Hi, I'm getting the message 'ATOM is restarted as part of Self Healing Mechanism' and getting no help from the Tech team. I've had two engineer visits but still having multiple internet dropouts a day. This is not WIFI related.Has anyone got any idea...
Resolved! Broadband keeps dropping - book an engineer
My broadband signal keeps dropping out for about 30 seconds every few minutes. It is making it impossible to work. When I run a diagnostic test on their router it frequently says I need to do a factory reset, which I have done, but the faults keep re...
Intermittent large ping spikes - Critical Downstream power level errors on Hub
Hello All,Looking for some help with a really annoying issue I'm having on my 1Gbps line with Virgin media, speed is fine but intermittently I am getting huge ping spikes that can sometimes reach over 4000ms (see below)How I noticed this was being on...
When will billing start?
I have logged in to YODEL and rescheduled the delivery date for my new virgin media broadband installation pack. I have pushed the delivery date back 2 weeks. Will I be billed from the original date? Or will I only be billed from the day I actually r...
Activation issues with replacement router
Well I received a replacement hub 3 for my shub 2 with impressive speed (thanks Joe_B). Unfortunately it won't activate (I got a text from VM after about half an hour mentioning technical issues stopping the activation of the kit and to contact virgi...
New 1gb broadband customer - no signal - no boosters
So I went for Virgin 1gb broadband and I was told I could get up to 3 boosters and I need those as my house is big and very old. The technician that installed my kit scanned my house and confirmed the signal downstairs was very poor, he told me to us...
Resolved! Hub 5 no internet
Hi, I am getting No internet. Have called the status line and no issues in my area. Have tried switching router off and back on. Have tried hard reset several times, over a minute each time. On hard reset the router goes through white solid light, wh...
Resolved! WiFi dropping
I have a hub4. I cannot connect to it via IP. I get the sign in screen, I put in the correct password and then the screen goes blank and then times out. Have not managed to get logged into it since Saturday evening. I have done the 15 second reset, a...
Newly purchased package
Currently set up a new package for 350MBPS. (I think that's the correct term). Been doing some reading up and it seems we will be Recieving the Virgin Hub 3 for that speed but I've read some quite frankly concerning things regarding the speed and str...
Upstream Modulation Changing
Hi,I have a Hub 5 in modem mode. Ive noticed that the Upstream modulation has started to fluctuate between 32QAM and 64QAM. This has been happening for over a month now. Initially the modulation would drop to 16QAM and stay between 16 and 32. However...
