Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Flashing green light on hub3
As stated above my hub is flashing green and I have no internet. All was working fine this morning at 09.00 . I then noticed it flashing and coincidentally a virgin van parked outside. When I spoke to him he had just finished connecting a new instal...
Moving my hub
Is it possible to move a hub upstairs? I'm wanting to get it moved because a majority of our devices that use the Internet are upstairs and the difference in signal is around 700mbps from being downstairs to upstairs. It'll be the same side of the ho...
Child Safety Stuck On
Hi, child safety turned off/on I still cannot view nordvpn.com etc. Tried turning it orf, rebooting hub etc, its stuck on. Contacted support they say they cannot help.
Weak Wi-Fi signal / Red Light
Please help. I have had my hub three for a number of years and it’s never had any other light than a red light a boat range extenders All to no avail. The signal keeps dropping out. I’ve turned it off unplugged it. I’ve done everything but thrown it ...
16 Consecutive T3 Timeouts Causing Internet Blips
Hi,At very random times I lose service for a few minutes. This doesnt happen everyday or every week, it happens very randomly. Looking at the hub 5 logs I see this message "16 consecutive T3 timeouts while trying to range on upstream channel 8". Look...
Offline for 5 days, please help
Hoping someone can help me… slowly losing the will to live here. Quite a complex story yet so simple at the same time.Virgin installed our service end of June. Been working fine. However on the account they listed my neighbours address instead of min...
Installation Delay
Installation delayed Had my external box fitted a week ago, and other external work was done this morning. I spoke to the engineers outside and they confirmed everything is done and ready for my installation date (23rd September.) then they packed up...
Mac vs IP Filter
Hi what is the difference between mac and ip filtering?I'd like to set restrict some devices from...a) being able TO access the internetb) being accessed FROM the internetAny help would be greatly appreciated.
Hub4 keeps disconnecting and disappears sometimes at least 2 times a day
Hi my hub 4 keeps disconnecting and disappears sometimes at least 2 times a day I have been through most troubleshooting threads my setup is hub 4 running a twin decos I have had this on sky internet and no problems so can not understand wit the prob...
Poor internet connection daily
For months now our internet keeps dropping for short periods approximately 30 minutes. It usually happens in the late afternoon. We have a Hub 6 and its connected directly to the TV and even thats dropping intermittently. Our house is an L shape and ...
