Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
DNS errors when trying to connect to battle.eye
As the title suggests for some reason my hub5 is having a DNS resolved error when trying to play any games that use battleeye services I can't resolve this by manually changing the DNS to 8.8.8.8 ( Google) but I'm trying to figure out why virgins aut...
Resolved! Internet Down
My internet had been down for a day now; apparently Virgin know about the issue and are investigating.Will I receive a refund for the outage automatically of do I have to complain?
Connection down most of the time
Engineer came yesterday to get our internet working. I was at work when he finished, I came home to find it was unreliable. Didn't screenshot it but downstream power levels seemed a little high (in the range of 10-13)I wake up today to find that when...
Resolved! VPN Connection Issues - New Install
ContextI have recently signed up to VM after their Nexfibre XGSPON became available in the area. My internal routr installation took place earlier this week (17/09/2024). The purchase of the package was made about 2 weeks prior. The Hub installed is ...
Help! Unknown Maxlinear Device is detected everywhere except by Virgin router and app
Hello, I would be grateful for any asistance in figuring out what ion earth s going on with my WIFI. Please keep in mind that my knowledge on computer is basic . I had a new router recently (hub 3) from Virgin . I set up my router with my own passw...
Resolved! Having difficult setting up TP Router
I am having difficulties setting up TP-link router. I go into quick setup and I have selected Dynamic IP and the test fails.I have tried 30 turn off.Tried ports 1,3,4 same results.rebooting TP-link router.updating TP-link firmware.
Router keeps shutting down
My router keeps shutting down and before it happens, the phone symbol flashes red and I don't know why but my landline hasn't worked either since I have started with you guys. I have an engineer come over and it still has the same problem and this ha...
Parental Controls cant turn off
Hi, I'm having issues with my Parental Controls for Boradband, I'm getting blocked by numerous sites saying parental controls are on however when I sign into my Virgin Media account under security options it says the parental controls are off and yet...
Home Network Not Working After Unplugging / Replugging Ethernet Cable
Hi, for reasons separate to the issue I unplugged an Ethernet cable from my Virgin Hub 5. This Ethernet cable was connected to a switch that connected to all the Ethernet ports in the house.After plugging it back in, no ethernet sockets are working a...
Virgin Media router dead after lightning storm
Hi, any advice following a dead router afterwards a lightning storm last night. Tried switching on and off again but doesn't show signs of life.
