POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Received and set up a new Hub 5 yesterday (replacing a Hub 3 following the 18mthly renewal/upgrade of the contract)Since then, when browsing (on PC with wifi on 5G), I keep getting a 'Hmmm… can't reach this page' ' server IP address could not be foun...
Hi, Hopefully someone could help me please with an issue we’ve been having for a month or two?Our Virgin broadband has been fine in general until the last 8 weeks or so, the start of which was when there was a company digging and laying fibre cables ...
Hi everyone, I hope this information can be helpful for others as it took me over a week and more than 20 calls to Virgin support to finally resolve the issue.After residing at my property for over 10 years, I was thrilled to learn that Virgin Intern...
Hi,I’m unable to connect to the internet when my TP Link VR2100 router is connected to the Virgin Media Hub3 (modem only mode). Please see the details below:I have logged into the Virgin Media Hub 3 settings, and switched to modem only mode. The ligh...
I upgraded with VM broadband over a month ago. I was promised existing VM boosters would continue to work with the HUB4 (lies) from both telephone advisor and engineer. I contacted VM who advised that if I wanted the new pods I could have 3 pods if I...
I have a superub which was installed by Virgin a long time ago, it's located in a loft room with a coax cable running from the virgin box up a drain pipe and into a loft room . I now wish to move it from the loft room into the Front room.I was wonder...
I managed to eventually contact some one on Thursday 8th February to report the faulty box. They were certain that it was a network problem and would monitor my internet for the next 24 hours. Now, I may be missing the point, but if a mains powered w...
I’ve today moved from a personal account to business account. Surely this should be better, right? The signal strength is very poor so only get WiFi in close proximity to routerWhat’s the best option? Plug in booster ? Or mesh setup
HiMy parents have been experiencing intermittent issues with both their phone (plugged into hub) and internet and I have noticed that the hub 3 power light is permanently on and red which the online information says is due to overheating.I phone tech...
Noticed yesterday that my hub 3.0 white light has changed to red. I believe this indicates that the hub could be overheating. The hub is cool to the touch and the cables at the rear of the hub are also cool. Can I keep using it. I did for safety reas...
