Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
issues with Hub 5 since last firmware update
Since the latest firmware update, I've had issues with my Hub 5 in that every restart I've done (I used to do this weekly, now put it off to every fortnight due to this faff...) I've had to go as far as factory resetting either through the hub settin...
Hub Not Found - Resetting theHub not working
Can someone from virgin help me please - urgentFor the past 4 days we have a problem with our Hub as follows No 5G Signal being emitted from Hub only 2GHub will not resetBroadband speed lowKeep getting a message "looks like there there was a problem ...
Access to my home server under my WiFi home network on a Hub 5 router
To whom it may concern,I just joined Virgin Media and I found problems on accessing my computers within the WIFI network that I haven't experienced before. Here's the scenario- I have a mac mini that has long been used for my private Github server f...
Top WiFi light blinking uncontrollably
Hi there. I have a super hub 3, wired it’s fine but wireless it drops sometimes in the day and the hubs WiFi top light flashes green uncontrollably for about 2 minutes then goes back to normal, the hub does not restart or anything and it’s super weir...
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
For the last few weeks I've noticed my router periodically turning itself off. When looking at the router network log, I see this:25-06-2024 09:31:04criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XXXXXX...
Overhead crew needed
I don't know if this is the correct board so please move me to the correct one if it isn't but i'm hoping that i can get some help from a staff member that has the knowlege that i need to be able to complete this install.So yesterday i had a visit to...
Hub 5, modem mode, signal drops
Hello allOver the last few months, Wi-Fi signal drops have been happening intermittently all day, every day. It seems to effect every device in the house. the Hub connects to a netgear router then onto various wired connections and a Tenda Mesh syste...
Web chat doesn't open
Web chat just doesn't work. I'm in process of cancelling and keep missing VM phone calls, trying to connect while I have time on chat (phone takes too long to get through when I call out) but web chat will not open in any browser.Please can someone f...
Red flashing hub 4
Hi,Was watching TV and all of a sudden my TV comes up with error code cs2004 and my hub starts to flash constantly red. Done all the troubleshooting to no avail and apparently service in my area "isn't an issue". Obviously it is!! Need this sorting a...
very helpful
I would like to thank virgin media for the way they dealt with my problem.
