POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I cancelled my technician appointment through the app but didn't get a confirmation sent to me other than that initial page. Is there a way to check this is definitely cancelled?
Hi all,Since 21:27 on 13/12/23 I have had a total loss of service. Broadband immediately stopped and has not returned since. I've checked the Hub 5 network status and it comes up with No Connection Partial service US Only.I have done a full restore t...
Hi we received the new HUB 4 router this week - internet is working however I cannot connect to the router via the Van Connect app, It currently says Active One WiFi but when I click to start this process it eventually times out and points me in the ...
(Apologies if this is posted in the wrong category) Hi, I've recently moved into a property which has an old NTL box and a virgin media point which is in the picture below. The cable that I've received with my hub doesn't fit into the old NTL box, a...
Hi All,My Hub 5 was updated to firmware LG-RDK_7.6.10-2306.5 which remedied all of the various DHCP issues I was experiencing and WPA3/WPA2 mixed mode connectivity issues (rendering 5GHz broken with all devices on 2.4GHz only). Also it fixes issues ...
So I've a new Hub 5 on Gig1, I have many devices support WiFi 6 and wan't to get the best out of them however when I configure the 5Ghz band channel width to include 160mhz it reverts back to 80mhz after clicking apply.Anybody else having this issue ...
Amazingly frustrating experience with virgin media where I’ve been charged twice for my final bill of £290. I paid it manually after viewing the bill suggested that I’d been late to pay the bill. Also haven’t received any email of any sort about my f...
Hi All. Just wondering if anyone else is struggling to get hold of their WiFi Pods? I've spoken to Virgin twice now, and on both occasions they've confirmed a date for delivery, and both dates have come and gone! Any recommendations please? It takes ...
Hi, since the last couple of days i have been getting packet loss on my internet. If i restart the hub it seems to fix it temporarily but then intermittently will return.I have the hub on modem mode linked to Deco M9 plus wifi system which i've never...
My Wi-Fi keeps dropping off but when I use VM connect it tells me I have good internet. This isn’t generally just one location in my house either. If I want to watch something on Amazon prime via my firestick in the kitchen the only way I can get a s...
