Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Can I downgrade my hub?
Hi all, I had my Virgin M350 installation yesterday and have spent today trying to get the Hub 5x working with my existing Google mesh set up. After much frustration I think I've came to the conclusion that modem mode just doesn't work on the 5x.Unfo...
Hub 5 ready for 2-10Gbps? (DOCSIS 3.1 support).
Background brief: DOCSIS 3.0 is 1gbps over 32 downstream connections. DOCSIS 3.1 is protocol standard for 10gbps.Notice hub 5 has 1 DOCSIS 3.1 connection available. Does anyone know if this 1 downstream of 3.1 allows hub 5 to be future proof and read...
Intermittent internet connection - no usefull help from call center
I've been experiencing drops in the internet connection for a couple of weeks.I've called customer service a few times but they seem stuck going over the same playbook of irrelevant troubleshooting steps like wifi or pinhole factory reset. I can't ge...
Red light on Virgin Media Hub
Someone else here with the now permanent red light. Have reset the hub and tried disconnecting for a bit, but the light’s still red even though the hub doesn’t feel particularly hot if at all. Have also noticed a distinct drop in the WiFi performance...
How do I reset my public IP?
Hey there,I'm wondering how I can change my public IP with my virgin media router, I have the "Hub 3". I've seen other posts, and some say turn it off for 15 minutes, some say you can't, I'm not sure.I do not have a separate modem, so I can't go into...
Hub 5 timer
Is it possible to set a time for internet to come on/off for kids?
No RF Signal detected after attempted fix at box
My internet went down just after 9am today, and very soon after I saw an engineer spend maybe 30 minutes attempting a fix at the box on my road. However, there is still no internet on my network, no reported outage in my area (I checked online and ca...
Unresolved Issues with Virgin Broadband Service and Lack of Compensation
Account number: [removed] I first got my Virgin broadband disconnected on the 12th of February 2024. An engineer came 2 days later. After checking, the engineer found out that the internet cable was passing underneath a neighbour's garden, and the ne...
hub3 ethernet ports max speed 100Mbps?
hihad my 350Mbs service installed yesterday.Having done some research and reading other posts on here it seems the ethernet ports wont go faster than 100Mbps (im currently getting about 85Mbps)Yes the Wi-Fi is being reported at 350-375, but I'm reall...
Re: Virgin connect app can’t find hub
Thats EXACTLY the same issue I have. Worked great in the past then after some unwanted app update it wanted me to merge my wifi networks. I prefer to keep them separate and the app didn't like that and has never worked since. Oh yes I've uninstslled ...
