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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 75 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

email hacked and how to sync phone

Good morning 1st time i have posted so after some help and advice.Had my ntlworld email account hacked and some piece of scum trying to get money ! have changed  passwords and advised relevant other companies i have been hacked as request for new pas...

Hacked Email Account issues

I have an issue where my wife's Virgin Mail (she is not computer savvy, bless her) has been hijacked/hacked and we can log on but it won't let us change the password. We change it, get a message to say,"You have reset the password' then you go back o...

Locked address

I think Virgin Media has blocked my email address. I use eMClient for access and all attempts come back "Authentication failed".  I have had problems with strange activity in March and again in April.  The address works via VM website but not any out...

daleman9 by Tuning in
  • 9 replies
  • 0 kudos

Email not working

I have email address and it hasn't been working since Monday. I get a page that says my account is currently unavailable and suggests I reset my password.I have done this multiple times and can log into the virgin media site but if i click...

How to Delete/Remove app password

If I go to I can log in using my Password and see all my emails.However I use Thunderbird for all my Virgin / Ntlworld emails. I have two NTL emails that have the same error messages when I try to get their emails from th...

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Robflh by Joining in
  • 2 replies
  • 0 kudos email account still not working

Like everyone else, im having issues with my virgin media emails ( Initial message was my password was invalid, which i knew it wasnt! Called VM and was advised on Monday to log out and then log back in again.Now i get a new unique mess...

Fod1973 by Joining in
  • 1 replies
  • 0 kudos

Email Password - reset

HI, This is the second time of asking.  I have three email accounts, two of which are OK.  The third one is not working correctly on a laptop device.I could receive the emails on the web page and on an iPhone, but the laptop refuses to cooperate.  I ...

oldmoondog by On our wavelength
  • 1 replies
  • 0 kudos emails

Hi - since the Virgin email outage I can no longer access my emails on my laptop, although can still send and receive on my phone... any ideas...?Many thanks