Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Whilst on holiday (and not using any email facilities) I received a message that my email was locked.I phoned VM upon my return and eventually received a phone call where I was told I needed to set up a third party email client to log into My Virgin ...
Several weeks ago all six of my secondary email accounts were messed up by Virgin Media (in the name of increasing security, if I recall ... how ironic!). They became inaccessible and unusable. I simply CANNOT use them. None of the folders (inbox, Se...
I have an additional @ntlworld.com account which hasn't been used for some time and for which the password has been forgotten, but I would like to regain access to it if possible.If I log into the main Virgin Media account and click to "Manage other ...
My Mum has had her virginmedia account hacked, (its a @blueyonder address if that makes any difference). They have deleted all her emails and all her contacts and are send scam emails to her contacts asking them to buy gift cards. I tried to reset he...
Just like another of your members, I’ve just accidentally deleted my wife's email account whilst on My Virgin Media. She has a blueyonder account. How can I restore her account?
So, like many others on here I’m locked out of my ntlworld email account, told it’s due to suspicious activity (!) called the helpline, after an hour I was told a reset e mail would come through, it took about 2 hours to arrive to my “other” email ad...
Any help here please.I am trying to sign into my email but i get the message Your Virgin Media Mail account is currently unavailable. I spoke with an agent this morning who changed my password and said it would be up and running within 2 hours, nothi...
Hi all.I have a ntlworld.com email and am a current Virgin customer.It has been hacked and I can't use the password reset on the myvirgin page. When i enter my email on the forgot password page it says "Please ensure you provide the email address you...
I was hacked on Friday and I am still waiting for Virgin to contact me about, so I thought I would change my memorable word so at least I can get through the bots on the phone, found the link I needs and it asked to change my email which I did and th...
Sorted - never mind!
