For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 15 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 79 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Compose, Reply and Forward not working

I have had recent issues with my account. I cannot seem to compose emails or access the Reply, Forward, or Move buttons. The Reply and Forward buttons have gone grey and I'm not sure what that means. I would be grateful for any advice.

Resolved! Old NTLWORLD email hacked

I have a old ntlworld email account that I haven't used for a long time. The account has been hacked/stolen. Please can this account be deleted? I do not have access to it. 

D65 by Joining in
  • 3 replies
  • 0 kudos

Email hacked

My virginmedia email account has been hacked, tried to change but because I set up new account when restarting virginmedia again I can’t get into my virginmedia to change pass word  tried sorting with customer services still struggling I have had ins...

WSJ731 by Joining in
  • 1 replies
  • 0 kudos

email hacked

My old NTLWORLD email account has been hacked and I want to permanently delete it

Blueyonder email support

I need to speak to someone in customer support please about an issue with emails going missing where my email account has potentially been hacked.None of the options on the telephone helpine covers email support. Please assist. Thank you

Resolved! Re: NTL e-mail address hacked - Need help to close e-mail address

Hi I'm having the same issue ntl email hacked Facebook gone did call customer services on Thursday and asked for email to be completely shut down, can this be looked into ASAP please haven't been a customer for over a year 

Emz3 by Joining in
  • 2 replies
  • 0 kudos

Unable to access my VM account

I have been unable to access my VM account and emails since 25th June. I have been on here various times and haven't had any further communication for the past 3 weeks which I think is appalling. I still cannot access my account as it tells me my pas...