Email
For all Virgin Media Mail questions.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

smtp2go_namesco_spf_dkim_3
ravenstar68 by Very Insightful Person
  • 34962 Views
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 55550 Views
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 36566 Views
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 48443 Views
  • 8 replies
  • 7 kudos

How to recover blueyonder email address

I cant use virgin media app as I don't know the blueyonder email address it was set up well over 20 years ago..when I've tried to recover it the response you get back doesn't give you all of the address.Also the original account I'm linked to was onc...

Kaz72 by Joining in
  • 824 Views
  • 1 replies
  • 0 kudos

My email IP is blocked by mailanyone servers

I can't email one particular address, it keeps bouncing back. Every other email is working ok. The error says my IP is temporarily blocked. Mailserver is by mailanyone.netI've advised recipient to add my email address to their contacts, anything else...

hotmud by Up to speed
  • 552 Views
  • 1 replies
  • 0 kudos

Email verification link expired1

I am trying to register my account but I am stuck in an endless loop where i am continually asked to verify my email address and then the the link has expired even though I request a new link.The same behaviour  happens when using my laptop or iphone...

AlanSB by Joining in
  • 292 Views
  • 1 replies
  • 0 kudos

Email account credentials stopped working & can't reset password

Exact same issue as that reported on 11th Oct (copied their subject line)...It was resolved by @John_GS For some random and unexplained reason, I could not access my email via outlook this morning and I can still(!) log into My VirginMedia with the c...

A Virgin Media Email Address used through the Outlook.

I've just had to change computers due to a disaster and I've been adding my old NTLWorld.com email addresses to Outlook (the programme, not the website or app) and it always takes some effort...you have to do it manually to be able to connect it to y...

Resolved! Email account credentials stopped working & can't reset password

This happens periodically with any of our email accounts which is a royal pain as the password reset doesn't work properly.  I can still(!) log into My VirginMedia with the credentials failing in outlook, and if I go to change password it asks me to ...

Incoming Mail Server Change of details

Hi - I had notification that I could no longer access my ntlworld account direct through Virgin Media and needed to set up another access email. After a lengthy call with a very helpful member of staff, I have managed to set this up through my outloo...

Malc0054 by Joining in
  • 613 Views
  • 6 replies
  • 0 kudos

Resolved! Unable to change password

Going round in circles. Seems I’m in the same boat as others. Wanted to change password, but needed to change email address.  Started Monday of this week, but still getting the same message.You've recently requested to change the email address you us...

freddie11 by On our wavelength
  • 2881 Views
  • 19 replies
  • 0 kudos

Unable to see all Email Accounts and Alisaes

Hi,Been with Virgin since Telewest days and family all has blueyonder.co.uk email addresses.There were 4 or 5 separate mail accounts setup under our primay Account and in addition aliases were also set-up to for some of the mail accounts.I have logge...

Diddyman by On our wavelength
  • 344 Views
  • 1 replies
  • 0 kudos