Recent Content
No notice of closure of NTLWORLD Email
Hello. I had an ntlworld email account for many, many years and when I moved my broadband supplier away from Virgin nearly a year ago I specifically asked Virgin Customer Support if moving supplier would impact my email account and was told no! For many months that assurance was true, but suddenly on a Sunday afternoon some two weeks ago the account, which had worked that morning, stopped working. I had received no notice of closure so had made no arrangements to transfer my email address and this has caused absolute chaos. I have spent hours and hours going through security hoops to move accounts that I would have moved with ease if I had known I had to - but there was no reason to disbelieve the assurance I had been given that my email account was safe and I received no notice of closure. Despite spending two hours on the phone to Microsoft today I simply cannot move my Microsoft account without access to my old ntlworld account. I also do not know what communications I have missed since the closure. Can my account be reinstated for just a week so I can properly arrange my affairs?Internet stops working once a day requiring a router reboot
Hi, I recently upgraded from volt500 to volt 1gig, which needed a modem change from hub3 to hub5. I use it in modem mode with my own router. Once a day now, the internet completely stops working, and I need to reboot the router by unplugging and replugging. After doing some searching, my 3.1 downstream channel is extremely weak. Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159 Locked 32 -15.7 41903970 12674230 Can someone look into this?
New phone ststem.
I have a dual phone walk around system. One in the living room and one in the kitchen. My hub is in my conservatory where its linked to games consul, computer and second tv. The signal from it is so week I can't run my living room tv from its wireless signal also any mobile phone (intenet connected) signal bars drop down down to the lowest setting. if the conservatory doors are closed the signal drops off. The living room is only about 15 foot away across the kitchen in a straight line. I now have to put the phone base station in the conservatory and the secondary link from kitchen to living room. My honest thoughts are the phone will ring but the secondary unit will not pick up the signal so I will miss calls if in the living room. Why are they changing it and causing us, the customer, so much work and uncertainty. If I had faith in the modem signal which on Virgin modems has always been absolute rubbish and they have never tried to improve the signal strength but say buy a repeater box (my cost again). Unfortunately my conservatory is on a seperate stand alone loop to the electrical house wires. I had to have installed an internet wire round the house to the living room (at my cost again) I asked for the latest modem hoping it would be better but was refused as I wouldn't pay for their high speed version internet. (currently on 200mg). 20 years with Ntlword/Virgin and no valued customer loyalty concessions. I think being honest it is definetly time for a new provider. They get worse year after year.Performance affected by cable length
I recently had 2 fairly long cables made up by a Virgin engineer. one for the TV, and one for the router. Does the length of the cable affect performance with the 360 box and the router, also, is the performance affected if the cables are coiled (because longer than needed). Thanks.
Internet keeps dropping off for a minute or so
Hello! My internet keeps dropping off throughout the day for a minute or so, both wired and wireless. Tried support and got nowhere. The issue only appeared or started occurring after I upgraded my internet package and got the superhub 5. Support noted that i have had 72 disconnects in the month of june but have been unable to resolve my very frustrating issue. Here are the info from the network log on my router. Mod Edit: Personal information removed 03-07-2025 16:57:54 notice 03-07-2025 16:54:06 notice 03-07-2025 09:12:35 error 03-07-2025 02:37:41 critical 02-07-2025 21:00:50 notice 02-07-2025 20:58:34 notice 02-07-2025 20:27:10 notice 02-07-2025 20:20:27 notice 02-07-2025 19:31:58 notice 02-07-2025 19:29:09 notice 02-07-2025 19:19:49 notice 02-07-2025 19:11:39 notice 02-07-2025 19:09:32 notice 02-07-2025 19:08:21 notice 02-07-2025 19:06:22 notice 02-07-2025 19:01:56 notice 02-07-2025 19:01:18 notice 02-07-2025 19:00:48 notice 02-07-2025 18:58:01 notice 02-07-2025 18:40:15 notice 02-07-2025 18:04:36 notice 02-07-2025 18:03:21 notice 02-07-2025 18:01:14 notice 02-07-2025 18:00:19 notice 02-07-2025 04:48:28 notice 02-07-2025 04:44:36 notice 02-07-2025 04:43:27 notice 02-07-2025 04:41:39 notice 02-07-2025 04:38:32 notice 02-07-2025 04:34:29 notice 02-07-2025 04:24:26 notice 02-07-2025 04:12:03 notice any other information needed please let me know and hopefully i can get my internet working properly again. Thanks!
