Recent Content
Download Speeds crash every Saturday or weekend when any sport is on.
Is anyone else suffering from their 'Download' speeds taking a serious Dive at weekends as the time approaches 14:00 hrs? although I am on the 1 Gig Service. I can only assume that its down to more & more people using it at the weekends of course and in particular as that is when the Football/Sports all start up. Plus of course more people are now using 'Internet Wi-Fi only' T.V's. However the service in my area is regularly switching off and on and requiring re-booting everything time and time again but we still get these problems. Trying to speak to someone to get some help is impossible and all you get from that 'Chatbox' rubbish is a text with links that if you follow them through; they just take you back to the very start once again. NO HELP AT ALL. I know and have checked that all is 100% with my setup at my end. But I am also aware that many other people in the neighbourhood are experiencing ALL the same problems as outlined. Even on the TV, trying to watch anything that requires the Wi-Fi and/or Streaming are forever freezing time and again. My Wife absolutely hates it and if she is not happy neither am I as it then causes me grief. Lucky for me - This 'One-Way' Contract hasn't got too long to go. But people should have a Contract that works BOTH ways. There are various other Broadband suppliers these days to choose from even ones that one can actually hold a telephone conversation with instead of someone hiding behind their anonymity on some Chat-Bot which in the main is quite useless. Surely VM are able to Boost signal power for such times knowing this happens? Sorry about bringing this up but as we must all know its almost impossible to actually TALK to a person at V.M. To be able to do that WOULD be a GREAT improvement.
Helping 79 year old neighbour who is being charged £91 for services he doesn't use
Hello - please can you advise? Found out my lovely 79 year old neighbour and his wife are paying £91 a month (£83 for package and £9 for calls this month) for services they dont use. He is out of contract but doesn't recall when this happened. All he wants is to keep his phone number and have a good broadband for wifi in the house and his smart TV. Turns out he got a tv box in the post a few years ago and it is in the box. I think he was missold. I called Virgin with him. It took almost an hour to get through and then the woman on the other end didn't seem to understand the problem and talked over me and him offering him a better tv package for £81... I was simply furious and can see how our elders can get so confused. After 40 mins I asked to speak to retentions and got another woman who kept offering just broadband for £55. For context I have mix bundle, phone and high speed broadband at my house for £42 a month - Online a 'new' customer can get just the broadband for £23 - she offered the phone and broadband for £55.00 This is daylight robbery and I will not settle for my friend and neighbour to be scammed - what can I do next? Is it possible to speak to a UK retentions team and see if they can undertand how horrendous this situation has been taking SO much from a very vulnerable customer? Thank you in advance - I am steaming.....
Websites not loading
I have been having issues with a couple of websites that I cannot access, unless I turn off my Wi-Fi. One stopped working on the 9th March and now another . When I couldn’t access spa valley railway I rebooted my router, deleted my history and cookies on my iPhone, turning it off and on again but the “block” was still in place. The only message I get, is that safari couldn’t open the page because the server stopped responding. It won’t load on my iPad or anyone else’s tech. Do you smart people out there have any idea what has happened and how it can be put right. Please be kind as I am not desperately tech savvy and have a few heath issues that slow me down. Many thanks in advance for any help
Pre-install question
Good Afternoon I currently have FFTP broadband with EE but am looking to change to Virgin Media. I currently use my own equipment (eero 6 pro) plugged directly in to the Openreach ONT box. Ideally I wouldn't want to change this as I have 3 dotted throughout the house - can anyone confirm if you're able to set the Virgin router in to modem/bridge mode? It appears my Virgin install will come from the telephone wire (Virgin Media is live (2000 Mbps - XGS - PIA) as my current with EE does - does anyone know whether they would reuse that wire or put a new one on my property and another external box? ThanksNew Passwords For Email Do Not Work
Hi I've been in touch with the VM support team a couple of times to change the password to an old (secondary) ntlworld email account, which I'm aware is now an email account in its own right. I cannot do this myself as the original password no longer gives me access to change anything On both occasions they have told me the password has changed but despite waiting the suggested 4 hours - neither have worked Before I try and contact someone again - has anyone else had this issue. ThanksIntermittent Signal issue
Hi guys, I’ve noticed for the past 3-4 months that every single Saturday without fail, I get the same “intermittent signal issue in your area” the connection is trash during peak times anyway but this seems to point at an over subscribed area maybe? VM may be doing other things like maintenance or just coincidentally have issues on their end every Saturday. I’ve reported this and many other issues (T2, T3 timeouts, high latency, high jitter, packet loss and download/upload profile issues with the router having to self tweak power levels) but they refuse to investigate or send an engineer (I pay for homework’s too). My contract runs out in July and I honestly can’t wait for that day to come.One Touch Switch Failure? Switching Away From VM and billed another month at out-of-contract rates
I have had an issue with Virgin Media and the One Touch Switch service. I used the OTS service to switch to Sky Broadband on 15th February 2025 and was switched on the 14 March. My Virgin broadband stopped working on that day and is now provided by Sky. My contract ended on 17 March, but I was happy to pay an early cancellation fee for 3 days rather than the inflated cost for being out-of-contract. I received my closing bill and Virgin are charging me £55.50 for a further month. I called them and was told that I failed to cancel with them. I explained that I used the One Touch Switch (OTS) service and the agent said that I still have to give them a month's notice. Is that correct? Why would anyone trust this company?