Tivo upgrade to 360
Does anybody know if I update my TIVO box to a 360 box, can I keep my legacy Mix Channel package. Co Pilot says I can if specifically state it in my application. But I think I will need to get it in writing.
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There's no reason why you can't upgrade your TiVo box to a V6 or migrate to TV360 - swapping for a TV360 is something that VM will be very keen to encourage! Just be aware of the differences between the two.
Not sure what you mean by your Co Pilot comment, but your choice of TV box software has no bearing on your package contract. The Mix TV-tier is now legacy, so you can keep it for as long as you want, but anytime you make any changes to your bundle or want to re-contract, you'll be moved to the current equivalent deal.
Are you sure that I can still upgrade to a V6 box. I did not see anything the virgin media site. or have I missed something?
Until quite recently (when Stream became the default), TV360 has been VM's default option for new customers since several years. Their marketing operation is very much focused on the "upgrade now" & "you need to upgrade" line being pushed at any opportune moment.
The option to upgrade to a V6 should still be available to you if you specifically request, but you should expect to receive a serious sales-pitch for TV360 and may have to be pretty firm if you so desire. All the sales & marketing material will be aimed at TV360 for sure.
TiVo's that are diagnosed faulty are replaced with V6 as a matter of course - although even here, there have been reports of rogue techs going off-script and offering conversions to TV360 to unsuspecting customers.
Does your TiVo have any service faults?
Are you sure you really want or need to change to 360?
It's very different to tivo, and you can't do back if you find you don't like it.
Another option for you is to split the move into two parts. Go from TiVo > V6, thus getting the same software on much improved hardware.
Then migrate from TiVo software to Horizon/TV360 firmware by means of software conversion, if you so choose.
VM will encourage "upgrade to TV360" quite positively.
Are you sure that I can still upgrade to a V6 box. I did not see anything the virgin media site. or have I missed something?
Note that a free migration is only possible if you have VM's broadband.
If you have been contacted about an upgrade from your TiVo box to 360 it can absoltuely be done without changing anything else with your package. If you have any further questions drop me a DM about what you have been offered and I'll be happy to confirm.
