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N3XUS's avatar
N3XUS
Joining in
14 days ago
Solved

TiVo to 360 upgrade

I was recently offered the upgrade to 360 from TiVo and accepted without reading up on it. Now that I have, I would like to keep TiVo box. I haven't received the 360 box so can I just refuse to take it in or set it up and be able to keep the TiVo?

360
Tivo
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  • japitts's avatar
    japitts
    13 days ago

    TV360 (running Horizon software) is a totally different TV platform to TiVo/V6 (running TiVo-software) - meaning the conversion from TiVo/V6 > TV360 is as much an account one as equipment swap.

    If your new TV360 box has been ordered, it's probably too late - however, waiting on this forum for a response may delay things too much.. it could potentially be clear of the Bank Holiday weekend.

    Try calling in, there's no guarantee but time could be of the essence.

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  • japitts's avatar
    japitts
    Very Insightful Person
    13 days ago

    TV360 (running Horizon software) is a totally different TV platform to TiVo/V6 (running TiVo-software) - meaning the conversion from TiVo/V6 > TV360 is as much an account one as equipment swap.

    If your new TV360 box has been ordered, it's probably too late - however, waiting on this forum for a response may delay things too much.. it could potentially be clear of the Bank Holiday weekend.

    Try calling in, there's no guarantee but time could be of the essence.

    • N3XUS's avatar
      N3XUS
      Joining in
      13 days ago

      Thank you for the reply. I've managed to WhatsApp message and the upgrade has been cancelled. Time was definitely of the essence as I received the new remote last evening and the software update was scheduled to be done 5 days after receiving it. Luckily I was able to cancel the update and have to return the new remote. Just waiting for an email confirmation now to put my mind completely at rest

      • japitts's avatar
        japitts
        Very Insightful Person
        12 days ago

        You'd posted in the TiVo section of the forum, but what you've described is the process to convert a V6 > TV360.

        Both the legacy TiVo & newer V6 run TiVo-firmware but are very different boxes. The TiVo is a hardware swapout to TV360, the V6 is a software migration.

        Time will tell whether, what you've been told by the live-chat, actually prevails. It'll be interesting if you could post back in a couple of weeks or so, with an update.