E-Billing Can't switch
Hello, I have tried and tried to switch to e-billing but when following all the guides on this community site or the FAQs support page none of these help. The how to guide said; " How to switch to eBilling Sign in toYour Account SelectMy profile at the top of the page Go to the eBilling section and selectSwitch to eBilling Follow the instructions to complete your registration " But when you go to your account you don't have my profile option, you don't have eBilling option, and you don't have 'Switch to eBilling". Also a other guide said to go to your account setting > Marketing and contact preference > Contact preferences > click eBilling option, this too does not have an this option. This does have the comment under stating But this is what my account is set too already and I still keep getting the £1.75 charges. please help I want e-billing but it seems impossible for myself to do this switch. Due to on your bad user interface.Still receiving paper bills when switched to eBilling
Hi there, My account is set up for eBilling which I've confirmed today, however I'm still receiving monthly paper bills and other forms of communication to my address which I don't require. Please would somebody advise how to change this, or whether this can be resolved for me? To confirm, my account contact preferences are already set to email/Text/Phone/Post, but I don't receive any emails and all billing/contact is through letters: Thank you, LukeeBilling - UNABLE TO ENABLE
I have seen numerous threads on this and is clearly an issue for many people. I have no option to switch to e-billing and I am sick of receiving paper bills which I have not asked for and paying £1.75 a month for the privilage. The app says "If you choose to be contacted by email, we’ll switch your bills to eBills." The option I have set is "Email / Text message / Phone call / Post" - so no option to enable e-billing It is near impossible to get through to anyone and I cannot use the app to change it so please can someone contact me ASAP to turn this off.eBilling - Unable to Switch to it
Hi there, I hope you're keeping well. I am having an issue in that I am unable to switch to eBilling. I am aware of the steps provided at this link: Switch to eBilling – Discover – Virgin Media : 1. Register or sign into My Virgin Media. 2. Click My Profile at the top of the page. 3. Scroll down to the eBilling section and click Switch to eBilling. 4. Follow the instructions on-screen. However there is no eBilling section present. When I go to My Account > Account Settings > Marketing and account preferences > Contact preferences, it mentions "If you choose to be contacted by email, we’ll switch your bills to eBills." The option I have set is "Email / Text message / Phone call / Post", there is no option present to be contacted solely by Email, and I received a paper bill today, meaning eBilling is not set up on my account. Can someone please assist me with this issue? I have no need to receive a paper bill, I do not wish to continue to receive one, and I definitely do not want to continue to pay £1.75 each month for something which I cannot disable Thank you in advance for your assistance with this query, much appreciated!Cannot switch to paperless eBilling
Hi, The instructions provided on the forum here don't work. The links provided are broken too. I called virgin media and not even your own staff over the phone know how to switch to paperless ebilling. It is a joke to advertise saving money and the environment with ebilling when it is impossible to enable it. Can a staff member here help me switch to paperless billing on my account. Thanks.Unable to Switch to eBilling and Charged £1.75 Paper Bill Fee
Hi Virgin Media Team, I’ve been trying to switch to eBilling but haven’t had any success, and I’m being charged £1.75 for paper bills despite following all the provided instructions. Here’s what I’ve done so far: 1. I received my first bill by post and noticed the £1.75 charge for paper billing. 2. I followed the steps on your eBilling guide (https://my.virginmedia.com/ebills/how-to-register/), but the "Switch to eBilling" option does not appear under "My Account Settings." 3. I updated my preferences under the "Marketing and Contact Preferences" section to "Email / Text message / Phone call / Post," but I still received a paper bill this month along with another £1.75 charge. It feels unfair to be charged repeatedly for paper bills when I have tried everything to switch to eBilling. Can someone help me to switch my account to eBilling? and refund the paper bill charges I’ve incurred due to this issue? Thank you for your assistance, and I look forward to resolving this matter soon.
