Forum Discussion

jamsp's avatar
jamsp
Joining in
22 days ago

eBilling - Unable to Switch to it

Hi there,

I hope you're keeping well.

I am having an issue in that I am unable to switch to eBilling. I am aware of the steps provided at this link: Switch to eBilling – Discover – Virgin Media :

1. Register or sign into My Virgin Media.
2. Click My Profile at the top of the page.
3. Scroll down to the eBilling section and click Switch to eBilling.
4. Follow the instructions on-screen.

However there is no eBilling section present. 

When I go to My Account > Account Settings > Marketing and account preferences > Contact preferences, it mentions "If you choose to be contacted by email, we’ll switch your bills to eBills." The option I have set is "Email / Text message / Phone call / Post", there is no option present to be contacted solely by Email, and I received a paper bill today, meaning eBilling is not set up on my account.

Can someone please assist me with this issue? I have no need to receive a paper bill, I do not wish to continue to receive one, and I definitely do not want to continue to pay £1.75 each month for something which I cannot disable

Thank you in advance for your assistance with this query, much appreciated!

EBilling
  • Tom_W1's avatar
    Tom_W1
    Forum Team
    21 days ago

    Hi jamsp thanks for posting although we're sorry to hear of your concerns raised here.

    We do want to try and help here but we see you've posted on numerous threads, so one of my colleagues will respond on there and reach out to you directly.

    We do hope this helps.

    Many thanks