Forum Discussion

Egaff's avatar
Egaff
Joining in
24 days ago

eBilling - UNABLE TO ENABLE

I have seen numerous threads on this and is clearly an issue for many people.

I have no option to switch to e-billing and I am sick of receiving paper bills which I have not asked for and paying £1.75 a month for the privilage. The app says "If you choose to be contacted by email, we’ll switch your bills to eBills." The option I have set is "Email / Text message / Phone call / Post" - so no option to enable e-billing

It is near impossible to get through to anyone and I cannot use the app to change it so please can someone contact me ASAP to turn this off.

EBilling
  • Carley_S's avatar
    Carley_S
    Forum Team
    24 days ago

    Hi Egaff 

    Welcome to the Community Forums. 

    Sorry to hear you've not been able to switch to e-billing. Can you see if following the steps below enabled e-billing for you? Please let us know how and when this process fails if you've not been able to action this request through your online account here. 

     

    •    Click on the Settings tile.

    •    Click on Account Details.

    •    Scroll to Communication Preference and click Edit.

    •    Select "eBills, email, text" from the dropdown menu.

    •    Click Update.

    • Egaff's avatar
      Egaff
      Joining in
      23 days ago

      Hi that option is not there to be selected.

      Please can you update it from your side?

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        23 days ago

        Sorry to hear this Egaff, let me send you a DM to sort out.