eBILLING

Hey MV1673, thank you for reaching out and we are sorry to hear about your Ebilling issues.

We can look at sending you a  DM to set this up this would be the easiest way?

We will send one now if you wanted to go through this.

I'm having the same issue and have gone round and round in circles trying to find the option to switch. I did try having a web discussion yesterday, but the site crashed before it was resolved.

Duplicate:  eBilling | Virgin Media Community - 5673447

Hi. I am also unable to switch to ebilling. I have been told my account is not registered for online billing but am unable to find anyone who will help me. Please help. I do not want paper bills and never agreed to them or a charge! 

Can I please have help with ebilling? I am in the same boat and cannot set it up at my side. I have been told I am not registered and was sent the instructions of what someone at virgin media needs to do to set it up but no one will do it for me 🙈

Follow the steps below to set the customer up for online billing.
- Go to [**Virginmedia.com/myvirginmedia**](https://my.virginmedia.com/home/index)
- Enter the account holders surname (As it appears on ICOMS)
- Enter the account number, Area reference number and check the box ‘I’m not a robot’
- Enter the customer’s first & last name and username. This should be the email address they wish confirmation alerts to be sent to (not necessarily Virgin Media email)
- Ask the customer to choose a password (It needs to be 8 to 10 characters in length with combination of numbers and letter with no spaces, beginning with a letter)
- Click on the link from virgin media ‘confirm username’