Forum Discussion

Lesley711's avatar
Lesley711
Joining in
5 months ago
Solved

Change to Ebilling

I want to change to Ebilling but can’t get into anything it’s telling me to do Please help me on how to change it please xx

 

[MOD EDIT: Subject title changed for clarity]

  • Hey Lesley711, thank you for reaching out and I am sorry to hear this, also a very warm welcome to the community.

    Let me send you a DM and we can look at doing this.

  • Hey Lesley711, thank you for reaching out and I am sorry to hear this, also a very warm welcome to the community.

    Let me send you a DM and we can look at doing this.

  • I am unable to change my bills to ebilling. Please may I have some assistance with this?

    • anntony1's avatar
      anntony1
      Joining in

      Same!

      I raised this as a complaint and received a reply stating to follow instructions that don't work

      • Carley_S's avatar
        Carley_S
        Forum Team

        Hi anntony1 

        Welcome to the Community Forums. 

        Sorry to hear that you've not been able to change your E-billing information. Are you able to advise what steps you received and when this failed please and we'll investigate this further. 

  • The last VM rep who spoke to me about this hasn't replied in 13 days. Is someone else able to help please?