Forum Discussion

men8th's avatar
men8th
Tuning in
2 years ago
Solved

Unable to enable child safe

Hi, I get the following error when trying to enable Child Safe:

"Sorry the changes you made were not saved, please try again"

Please can this be enabled.

Thanks

  • lotharmat's avatar
    lotharmat
    Community elder
    Are you logged in as the main account holder?
    • men8th's avatar
      men8th
      Tuning in

      Yes I am, I'm the only one with an account. Rest of family is computer illiterate!

      • lotharmat's avatar
        lotharmat
        Community elder
        Can you try with an incognito window to see if it works from there.

        If it doesn't - Hang tight for VM forum staff to pick this up!
  • Hi there, I have exactly the same problem as Men8th:

    "Sorry the changes you made were not saved, please try again" and I am using Chrome

    I have looked at the "solution" however there doesn't seem to be action to do. I am the only person in charge of the account and I have people I need to keep protected.

    Many thanks, Kate

    • Steven_L's avatar
      Steven_L
      Forum Team

      Hey JollyKate,

      Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your child safe at the moment.

      Have you been able to have this looked into further since you last posted on Monday? Are you trying to turn the settings on or add something to be restricted?

      Would you be able to clear your browsers cache and try again?

      Kind Regards,

      Steven_L

    • Davfest's avatar
      Davfest
      Joining in

      Did you get this resolved? I too have the same issue. This seems to have been happening to a lot of people for over a year now looking through the forum!?