Forum Discussion

phil2000's avatar
phil2000
Settling in
29 days ago

E-Billing Can't switch

Hello,

I have tried and tried to switch to e-billing but when following all the guides on this community site or the FAQs support page none of these help.

The how to guide said;

"

How to switch to eBilling

  1. Sign in toYour Account
  2. SelectMy profile at the top of the page
  3. Go to the eBilling section and selectSwitch to eBilling
  4. Follow the instructions to complete your registration

"

But when you go to your account you don't have my profile option, you don't have eBilling option, and you don't have 'Switch to eBilling". Also a other guide said to go to your account setting > Marketing and contact preference > Contact preferences > click eBilling option, this too does not have an this option.

This does have the comment under stating 

But this is what my account is set too already and I still keep getting the £1.75 charges. 

please help I want e-billing but it seems impossible for myself to do this switch. Due to on your bad user interface. 

 

account
billing
charges
E-billing
EBilling

6 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    29 days ago

    Thanks for reaching out to us phil2000, and we're sorry to hear of the difficulty faced when trying to switch to E-Billing on your Virgin Media self-care account.

    Do please check out the envelope in the top right hand corner for a private message from me, and I should be able to confirm if you have been registered for E-Billing or if this still needs to be done for you.

    Thanks,

    David_Bn

  • gg1710's avatar
    gg1710
    Joining in
    24 days ago

    Hi,

    I also have the same issue with switching to E-Billing.

    Can someone please help me resolve this issue.

    Thanks,

    Gary

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      24 days ago

      Hi gg1710 👋.

      Thanks for reaching out to us, sorry to hear of the issues that you are facing with Ebilling. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

  • PattyMiller's avatar
    PattyMiller
    Settling in
    24 days ago

    Hi,

    I also have the same issue and just posted about it please could someone help me resolve this issue.

    Thanks Patty 

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      24 days ago

      Hi PattyMiller,

      Thanks for your post and welcome to our community. 

      I'm sorry to hear you're having some issues registering for the online billing.

      I'd be happy to help 😊

      I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • phil2000's avatar
    phil2000
    Settling in
    18 days ago

    Why is this so bad that you have 100's of post on this issue and you are unable to give a clear how-to without private message. This should be simple task to and I have raise on complaint on this issue and still get the same how-to but still the user interface does not have the button or options to switch to e-billing.

    I will be contracting UK Gov Citizens advice ombudsman on this issue.