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ddawso3's avatar
ddawso3
Joining in
3 years ago
Solved

Can't switch to e billing

I'm trying to switch to e billing as I don't want to pay for receiving bill - this advice doesn't help as I can't see My Profile anywhere: https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1 whether I got in on the computer or app

Also if I go to account details my communication preference is setup as eBills / emails / texts

Any advice would be greatfully received

Ta, Dave

  • John_GS's avatar
    John_GS
    3 years ago

    Hi ddawso3 

    Thanks for joining me on PM and allowing me to sort this for you 🙂

    Do pop back to the Forum Community if you ever need further help.

    Best wishes.

17 Replies

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    3 years ago

    Hi ddawso3 

    Thanks for posting and welcome back to the community.

    I'll send you a PM now to assist further.

    Best wishes.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    3 years ago

    Hi ddawso3 

    Thanks for joining me on PM and allowing me to sort this for you 🙂

    Do pop back to the Forum Community if you ever need further help.

    Best wishes.

    • Derek1929's avatar
      Derek1929
      Joining in
      2 years ago

      Hi, I have the same problem as this forum member, please can you assist me in the same way ?

      Thanks,

      • Travis_M's avatar
        Travis_M
        Forum Team (Retired)
        2 years ago

        Hi Derek1929 

         

        Thanks for your post and sorry to hear you're struggling with e-billing issues, I'll drop you a private message now to investigate further, keep an eye on your inbox for a message from myself.

         

        Regards

    • music2dance2's avatar
      music2dance2
      Joining in
      2 years ago

      Hello I have the same issue for months and when I call it never gets resolved..please help me. Thanks

      • Reece_MH's avatar
        Reece_MH
        Forum Team (Retired)
        2 years ago

        Hi music2dance2 ðŸ‘‹

        Thanks for posting and a warm welcome to the Community Forums.

        I'm sorry to hear you're also seeing a similar issue with your eBilling. I'm going to send you a private message, so we can get some more details and assist further.

        Please look out for it in the top-right, white envelope or by tapping your profile picture, then "Messages".

        Thanks,

  • marymcnealis's avatar
    marymcnealis
    Joining in
    2 years ago

    Hi, I am having exactly the same problem having set the email preferences online and being assured on the phone that ebills are now enabled but I continue to be charged. Can you provide some help please.

    thanks

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 years ago

      Hi marymcnealis 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We're sorry to hear about the problem you've been having 😔

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • Jcpannick's avatar
    Jcpannick
    Joining in
    2 years ago

    I am having the same issue please could I receive some assistance. Thanks 

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Jcpannick 👋

      Welcome back to our Community Forums and thanks for your post. 

      I am sorry to hear you're also experiencing this issue.

      I would love to help further so will pop you a PM 📩  now and we can take it from there.

      Speak soon!