Forum Discussion

treacleface's avatar
treacleface
Joining in
7 months ago

Switching to e-billing

I’ve looked through all the advice on line to switch to e-bills and there just isn’t the links on the website that there is supposed to be, I just don’t get it unless I’m missing something 

3 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    7 months ago

    Hi treacleface 

    Welcome to the community forums. 

    Sorry to hear that you've not been able to register for e-billing. You should be able to do this from your online account. 

    Please try following these steps after signing into your online account here, and let us know when the steps fail or are incorrect and we can flag this back and investigate further. 

     

    •    Click on the Settings tile.

    •    Click on Account Details.

    •    Scroll to Communication Preference and click Edit.

    •    Select "eBills, email, text" from the dropdown menu.

    •    Click Update.

     

  • LyG87's avatar
    LyG87
    Joining in
    19 days ago

    Hi, I have the same issue - I can find the Communication Preferenc but it's set to "phone/text/email/post" and the dropdown menu does not have an email only option, only "large braille" or other postal varieties. I'd like to switch to e-billing but there is no option for it

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      19 days ago

      Hi LyG87,

      Thank you for your post and welcome to the community. 

      We're very sorry to hear about the issue swapping to e-billing. 

      We can certainly look to help with this. 

      I will private message you now. 

      ^Martin