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nemekust's avatar
nemekust
Joining in
5 months ago
Solved

Can't switch to e-billing. Complaints department haven't resolved it

The link to my profile and e-billing doesn't work for me.

I have made 3 complaints over the past few months to have my account set to e-billing and it is still unresolved. My latest upcoming direct debit bill still has the paper bill charge included.

The first 2 times the complaints department emailed back saying the £1.75 paper bill charge was removed and my account is now set to e-billing.
My 3rd complaint they said to get in touch with the technical team but did not mention how to.

  • Hi nemekust

    Thank you for your post and welcome to our community.

    I'm very sorry to hear the team weren't able to resolve this for you and get you registered for online billing.

    I'll send you a private message now so I can help :).

    Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • Hi nemekust

    Thank you for your post and welcome to our community.

    I'm very sorry to hear the team weren't able to resolve this for you and get you registered for online billing.

    I'll send you a private message now so I can help :).

    Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • Hi nemekust

    Thanks so much for joining me in a private message.
    I'm happy we were able to resolve your concerns together :).
    If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.    
    Take care.