Forum Discussion

KasiaKor's avatar
KasiaKor
Joining in
2 months ago

Cannot switch to paperless eBilling

Hi,

The instructions provided on the forum here don't work. The links provided are broken too. I called virgin media and not even your own staff over the phone know how to switch to paperless ebilling. It is a joke to advertise saving money and the environment with ebilling when it is impossible to enable it. 

Can a staff member here help me switch to paperless billing on my account. 

Thanks. 

EBilling
paper bill issue
£1.75
  • Steven_L's avatar
    Steven_L
    Forum Team
    2 months ago

    Hello KasiaKor,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to sign up to e-billing. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L