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thegenuineluke's avatar
thegenuineluke
Joining in
24 days ago

Still receiving paper bills when switched to eBilling

Hi there,

My account is set up for eBilling which I've confirmed today, however I'm still receiving monthly paper bills and other forms of communication to my address which I don't require.

Please would somebody advise how to change this, or whether this can be resolved for me?

To confirm, my account contact preferences are already set to email/Text/Phone/Post, but I don't receive any emails and all billing/contact is through letters:

Thank you,

Luke

account
contact
EBilling

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    24 days ago

    Hi thegenuineluke 

    Welcome back to the Community Forums. 

    Sorry to hear you're still receiving paper billing. When did you make the change from paper billing to E-billing, please? 

  • thegenuineluke's avatar
    thegenuineluke
    Joining in
    24 days ago

    Hi Carley,

    I believe my account has always been set as eBilling as I've never actively changed my contact preference settings previously. 

    I only went into my account today to change to eBilling as I thought it was set to paper-bills, but I've found that eBilling was already applied as seen above.

    Thanks, Luke

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      24 days ago

      Okay, if you're receiving paper billing when you requested e-billing over a month ago,  we can look to see if this is correctly raised on our side. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

       

       

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      23 days ago

      Thank you for joining me over private message thegenuineluke 

      Glad we've been able to sort this for you today.  If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.