Recent Content
Bang & Olufsen Beocom 2 and 6000 not working
Following our landline switch over to the Virgin fibre digital service last Thursday our B&O cordless phones can make outgoing calls but prevent any incoming calls. They do not ring and any incoming call fails without being diverted to voicemail. The Virgin engineer who did the switchover did a good job cabling to the upstairs router but was at a loss to explain the fault. Another engineer who subsequently attended was also unable to help. Because of age and health concerns we are classed as ‘vulnerable’ yet Virgin have been singularly unhelpful to date; they have left us with no cordless phones and never highlighted this risk prior to the switchover. Can anyone help with getting our phones working?
Virgin Media Connect app not moving since house move
Hello community, Can you help me please? I moved house recently and moved my virgin media services over. Since the move “My Virgin App” has worked ok. However, when I try to use the VM Connect app I get the error message… “Sorry, we are having problems” “We couldn’t connect you to the server. Please try again in a moment” This has happened for some time now after sign in and I need help to get it working, can you help please?Irresponsible Virgin Media/O2 driver
Hi, DK 24 PTO - 25 Nov 2025 09:30am - London N3 Don't know where to start, this individual did all odd from A to Z. Entered at a speed in a private car park reserved to residents. Parked initially in a space belonging to a flat, then reversed to another one (also numbered) and again moved for the 3rd time in another space, none of them related at all to the flat he was visiting. In doing this, he collided with my car and scratched it on the rear left corner. When challenged, he started arguing and escalating, and refused to cooperate, even omitting to identify himself and exchange details for the insurance. After all this, he left his van in the private car park, in a space reserved to a different flat he was not visiting, refusing to move it. All the while acting arrogant in a van plastered with Virgin Media/02 stickers and sporting a VM uniform. Really bad name for the company. I'd never ever spend one penny again with Virgin Media and O2 until this is put right. Disgusting. Full CCTV footage is available, already sent to the Police, our block management company and our insurer. I can accurately describe the driver appearance and photos were taken. Please, do not limit to confirm you have "passed back the report" for "internal review", instead tell me what is the right procedure to address a formal complaint and how to put me in touch directly with the Area Field Manager (AFM) managing this individual, as I need to talk with him about what happened and to the bottom of this story. Please sort out your engineer as all this is unacceptable. Thank you.Gmail in Outlook not working
I recently moved over to Virgin Media from Sky. I use Outlook on a Macbook to check multiple email addresses including Hotmail and Gmail accounts. Since moving to Virgin Media, I am unable to send and receive using the Gmail accounts. Historically the mail server settings have been Googles (imap.gmail.com, Incoming 993, Outgoing 465). These have worked regardless of how I am connected to the internet. All of the various Google authentications have been clicked, checked and all worked fine. The only change is my home internet now being Virgin Media. If I connect to a different network or Hotspot to my phone, it all works fine. I read some support info about using imap.virginmedia.com but surely this won't work when I'm on a network that isn't Virgin. How do I fix this? Help!!Stream box suddenly started saying need more power
I have had a stream box for 4 months in this time there hasn't been an issue, yesterday after the Internet outage that hit manchester, this has now been resolved but my stream box has started to complain it doesnt have enough power. The engineer plugged it into the bacl of my TV so never had a power source for it, seems like this was missed on installation bit hasn't been an issue till now. Can someone advise how I get a new power supply or if there is anything else I can do, I currently have no TV after a 12 hour internet outage, last month we had a three day outage, this is my first time to virgin and tbh not really that impressed at the moment.Netflix sound issues on Tivo
About a month ago my sound starting going off when playing any streaming show on Netflix through the TiVo app. It plays with volume for about 2-3 mins then it glitches and when it comes back on there is no sound. I have tried all the usual advice about signing out, restarting box, router etc i have tried contacting Netflix and they said it must be a TiVo issue
Old Kit Returned But Virgin Threatening to Charge Me
I moved house recently and started a brand-new account. As a result of this, Virgin asked me to return three items of old kit - a Tivo, a V6 and a Hub 5. They sent me a box a couple of weeks ago, which I packed all three items into and dropped off to my local Yodel point the same day. The tracking says it has been delivered back to Virgin. A few days later, I received a second returns package, but I binned it as I had already completed the return. Now two weeks later I'm still getting texts from Virgin telling me they will be charging me £155 for not returning their equipment. Virgin support - please can you come back to me here, I'm not at all happy about this! I rely on the staff here to support me via text as my poor hearing precludes me from talking to the call centre.
