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Old router location, options for moving or improving wifi coverage.
I have a superhub 3. This is placed on the loft landing as back in Telewest days this was where the computer was. It is an open space by the staircase so central to the house... just at the very top. Downstairs where the V6 box is the connection seems to be getting worse. There is a bit of a dead spot downstairs too. 2 WiFi Pods don't seem to make much difference, plus there are limited plug location options in this older house. 1 WiFi Pod is plugged in on the landing pretty much directly below the router on the landing above which I thought would be a great place for it. For a while an extra V6 box was installed on the middle floor, the cable is still there, would I be able to move the Superhub to this, or would that cable now be dead. Although this location is on the middle floor, it is less central and in a room surrounded by brick walls and a closed door. I would also need a way to run a very long ethernet to it as the solar inverter is currently plugged into the Superhub (it has not got WiFi) On M500, would a Superhub 5 have better coverage if Virgin give this on M500. Any tips would be great! Thanks.
Closed my account but virgin not available at my new address
Hi, I have recently moved house and wanted to take virgin with me, but this isn't possible. So, I have closed my account Oct 10th and had to send proof of my new address to have the early cancellation charges removed from my closed account. I was told, I would get sent an email address to send this proof of address to, but had nothing. Using this community I found the email address I needed to use which was mailto:homemovers@virginmedia.co.uk. I sent an email on Oct 13th but a still haven't had a return email, not even just an automatic one. A payment is due out of my account on Oct 28th and I'm very reluctant to leave this payment go, especially reading other messages on this community. Any help would be appreciated. Regards PaulStreet green box blocking driveway
Hi I was hoping for some help please. There is a large green street cabinet box situated at the end of the driveway on the path, smack in the middle of the driveway making it really awkward to access the drive. After chasing many different companies we are told it’s a virgin box. Tried to find details of where to contact to discuss but struggling. The council won’t do a drop curb until the box is moved, I’m going round in circles. please can any advise as to what to do, who / where I can contact. Thank youBeen waiting over a month for my 360 package
So I decided to upgrade all of my package a bit over a month ago. I got the remote control through my letterbox within a week of this but a month later I still have not received my box and router. I have had no emails saying when it will be delivered or anything like this. Is this normal? I tried to go onto the help service and have tried this 3 times now. the last time i actually got through to someone who asked me for letters from my security question. I tried this but seems i did not have this correct. I was told i could set this up and they gave me a link. I followed it couldn't find where to do this and then was unable to go back into the chat from my mobile (it closed it). Overall this is just ridiculous. Even a simple question like how long does it take to arrive? Would I have had an email on when it would be delivered? they couldn't answer these questions. I realise i am paying less now but where the hell is my damn package, how long should I be waiting? Why did my remote control come through the post but nothing else has? As I can tell this has been extremely frustrating, all I want to know is where it is and is it normal to wait over a month for this to arrive. I'd also like to review my security question and change (though that of course is not going to make my package arrive quicker!). when asked this i was certain i had it correct but apparently not. I also tried one i use sometimes but this wasn't right either.blacklisted ip address
Asothers have reported, I am unable to access any of my virginmedia.com email addresses. My email client returns the message "Temporarily blacklisted IP Address - try again later". Bizarrely, if I connect my ipad to my phone hotspot, the email will then work correctly. I have tried calling the virgin customer support people(!) , but I am in the process of moving from a Virgin business account to a Virgin domestic account, so I just get the runaraound from them, with the business team blaming domestic, and vice-versa. Is this problem linked to today's well reported Amazon outage, our is something happening at Virgin that nobody will admit to? Has anybody any idea how to solve it?
Adding a free Stream box to existing VM setup
Hi All I have a VM setup comprising 2 x TV 360 boxes and Gigabit boradband which all works great and has done for years now. Yesterday I got an email offering me a free Stream box which I could certainly make use of to add streaming TV to the spare bedroom. However, it implies in the email that when I connect up the new Stream box my existing TV 360 boxes will stop working or be contrally disabled. Is this the case or can I connect the new Stream box to my exisiting setup and continue to use the existing 2 TV 360 boxes? TIA Paul
Throttling / Peering Issues
I'm suspiciously having issues with download speeds from Github and GDrive. I'm talking like less than 1MB/s. This issue goes away as soon as i use a VPN, has anyone else run into this problem? This is also a non-issue when i tether to my phone on 5G. My experience with Virgin’s support so far: Initially told a trouble ticket would be raised - no one ever called back. (Back in August). Followed up and was told the ticket had gone to the IT department - again, no call back. (Back in August). Reached the complaints/retentions team - first agent put me on hold for 19 minutes, then disconnected the call. Called again, spoke with another agent who got nowhere and transferred me to the FMS team. They couldn’t even identify the correct IP address I was on and started talking about a random IP supposedly blacklisted by SPAMHAUS, which wasn’t even mine or relevant to my issue. Finally, I was passed to the “Gadget Rescue” team. Easily the least technical team I’ve ever dealt with. After realizing they couldn’t help at all, I ended up hanging up in frustration. At this point, it feels like Virgin’s customer support doesn’t exist unless it involves sending an engineer or replacing a hub. Honestly, I’m seriously considering moving home just to get out of their service area.
