Recent Content
New Premier Sports offer (£10)
Hi, apologies if this isn't the right section of the forum - wasn't sure where it sits. Just seen that VM have an offer on for the 3 Premier sports channels for £10 per month for 1st 3 months (instead of £15.99) but when I try and subscribe on the box, it's still saying £15.99 Just wondering if anyone else has tried and what it shows - or if someone else could go and have a try and tell me if they see it for £10 or not. Thanks
Wall socket relocation
Hey team, I've read on a forum that this is how to book an appointment for Virgin to connect to another socket in my home. There are plenty of coax sockets in various rooms, all wired to a cupboard. I believe I just need a splitter and some cable terminators. However, I would like someone to come and do this for me.Pre contract problems
I have just spent 3 hours on live chat today constantly being cut off and when I eventually get through to an agent and agree on a price of £23.00 a month and receive a pre contract confirmation of this offer. Why then do I get a an ALL SORTED email form them that now says my new contract is £30.92 that’s higher than what was agreed on. after looking through this forum I can see I am not the only one this has happens to recently. can someone from VM please explain why you have decided to increase the agreed upon price?Problems with ordering virgin
On Saturday (29th March) I moved into a new property and set about ordering virgin gig1, (order reference RS1000611508) next day I get an email basically the last tenant has done a vanishing act. So they can't open my new account. I message them on online chat and after being transferred to 7 different advisers they finally tell me they have raised a gone away and my order should complete soon. Here I am still waiting!! The communication has been awful as I had to explain to 7 different people I am disabled and due to my disability cannot make phone calls. 7 different people telling me I have to phone when I physically cannot, and no sense of speed even though I have told them Internet is crucial for me to communicate with my carers. I reached out again on online chat, they can't help with orders, I reached out on Twitter, they can't help with orders, I got told once again to phone I explained yet again why I cannot. I was directed to the accessibility page, I have texted and whatsapp messaged and haven't even received a response 🙄 I have even emailed every email address i can find and have received no response. I am quite disgusted at the lack of genuine accessibility options, and despite having reached out in every way I am able to I am no closer to finding out what is happening with my order and my gig1 self install. Is there anyone that can help me at all? I absolutely need this resolving ASAP.No Internet Since 26 Feb - Reconnection Quoted As 6th June. Serious work repurcussions. Legal Options?
Hello Due to a neighbour's construction cutting through my line, I lost internet on 26 February. The whole saga is relayed in this thread: https://community.virginmedia.com/discussions/Setup/engineers-never-show-up---every-day-installation-is-cancelled/5624714/replies/5631596 Since then, VM has sent two engineers, and promised - guaranteed - reconnection over 20 times, all with no coherent follow-up or explanation. I work from home as a digital marketer. I cannot do my job properly without broadband and am facing the most severe consequences from the company I work for. Now, next in this series, they are saying June 6th(!) This has gone from an irritant to a very serious issue. Tethering on my phone is untenable for me and has impacted my job. Obviously, I'm at my wits end. 1) Would another company be able to provide me broadband if Virgin can't? 2) Do I have any legal options here? Obviously, this has gone far beyond acceptable and well into the realms of major issue.Terrible customer service when trying to renew
I found the virgin media customer service agent extremely rude and unprofessional when trying to renew my contract. Asking simple questions I was met with condescending replies. The information I was receiving regarding the package was very vague, and when I requested some more details before agreeing, via email, his response was down right rude. The agent was a ‘John Leoniel’ and I’ve screenshotted all the conversation to forward via a complaints web chat, or web form but both are unavailable which seems bizarre. Then to top it off the agent went ahead and cancelled , as I lost connection, without giving me any information ie disconnection date, final bill, kit return. This sort of unprofessional behaviour needs to be addressed.