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why are you messing up my email??
why do you think its acceptable to mess up our email access? the mere fact that i had create a gmail account to use to access my virgin email is a joke. now i cant even access it at all, even when using the gmail address, just gets to the virgin/02 page after entering email address, saying just a moment and does nothing else. total nonsense, if it works dont bloody change it!!!! now i have to waste god knows how long onto support, changing passwords AGAIN......
Sky Sports saying only 1 user via account?
I've just renewed my contract that had Sky Sports and previously 2 users could watch Sky Sports using the Sky Sports Desktop Player on Desktop or Laptop but now I get this message: "Maximum users reached Your account only allows a single user from your household to watch Sky Sports at a time" ??? Why? Before I could watch Sky Sports on our 360 box (now we have this silly streambox) and 2 users could also watch via the Sky Sports Desktop Player on Desktop/Laptop so what the heck is going on? I've deleted all the devices out of my Account Settings > My Sky Devices but I cannot watch on my laptop but my brother can still use his Desktop and Phone at the same time? The Sky Devices page doesn't show any registered devices even though my brother can still use his Desktop and Phone? It also does not mention how many concurrent users can watch Sky Sports! Is the Sky Sports Player now obsolete as the Sky Login screen has also changed and when logged in it seems to play in the browser not the Sky Sports Player? I've deleted all cookies for Sky Sports/Sky and logged out of Sky Sports on the browser (Edge) and then ran TVGO (Via the Browser) and clicked the Cricket and the 'Watch on Sky Sports > Exit to watch' but I still get the 'Maximum users reached'? My TNT Subscription allows me to watch on 2 devices concurrently so why not Sky?Faulty pod
I have recently had VM fibre broadband installed with a Hub5x and two pods. Both pods worked fine for a time, but one of them now refuses to connect to the Hub. I have moved this pod to several locations, including in the same room as the Hub. When I restart the pod it goes through the start-up sequence (judging by the lights), but it get stuck on the pulsing white light. The VM Connect app shows both pods, but tells me the faulty one is offline ("We couldn't find your WiFi Pod") The Pod is plugged in and I have positioned it in a place where it should see the Hub. I'd be grateful for any advice as to next steps.
Slow decline in Gig1 speeds and now getting <565 Mbps - the minimum download speed
Besides complaining to Virgin Media, is there anything I can do? Here's proof from Virgin Media's own speedtest: Here's a typical speedtest.net result: Here's data over the past month showing a slow decline in speed (a raspberry pi runs a speedtest every couple of hours): Normally the speeds max out the 1 GB/s network interface, here's data going back a year: I rebooted the router at the end of July (no change to speed) and rebooted again at the start of September when I noticed the speeds dropping. I have tested the speed on my main computer, directly cabled into the router, and on two separate raspberry pis (a 4 and a 5) with CAT6 cable. There is nothing untoward in the router logs, these are the only critical entries: [Mod - MAC addresses images removed] Thanks for any advice you can offer to help diagnose/fix this issue.Need to update my payment card
I need to update my payment card as the old one is about to expire. But, I cannot get through on the phone, app or website to do it. Each and every single one is just saying oops there's a problem and the phone just flat out ignores the fact i even pushed a button. I need the internet up and running for what i do so this is completely unacceptable.Re-location of Wall Socket
Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). We would like this to be re-located please into our living room on ground floor. Could a VM engineer be booked in please to re-locate the wall socket? Kind regards, RobertNew build not listed but Cable is in.
Hi, We are a new street with 4 new houses off a main road. We have pulled the VM cable into the each house from the main road which has also been connected to the VM network by the VM engineer and the line is tested and live. This was done 2 years ago. But the addresses are still not listed on VM as being serviceable addresses so the houses can not order the VM service. I have called and no one know how to help, I cant get hold of the spotting team. Can someone help me please
403 forbidden error
I get a 403 forbidden error attempting to access email or my account from the My Account pop up links on the top right of https://virginmedia.com . I am using Both Chrome and Safari on iPad. I was able to access email ok until some point last week. I am using a North American ip address. Note that I am not prompted for a username and password, so the account reset hints elsewhere in this forum are not applicable. Error messages follows: The requested URL was rejected. Please consult with your administrator. Your support ID is c5b17a58-51e5-45a2-823e-32a45803926d Error 403 - Forbidden F5 site: pa2-par [Go Back]The requested URL was rejected. Please consult with your administrator. Your support ID is c5b17a58-51e5-45a2-823e-
