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Sky sports app unsupported location
When I try and play any videos on the sky sports app on my virgin home broadband I’m getting an error saying the location is unsupported so the video can not be played. I can watch the live channel but as soon as I choose a highlight say from a football game that is on the timeline then I get the message like when I try and play any of the other on demand content.Setting up your tv channels error message
Just got a long golden like colour message pop up setting up your tv channels please ring in on 0845 454 1111 if this happens but I've already got my tv channels package just why did it pop.up yesterday I've read on Google it stated if this happens its somehow confused the box with your actual subscription package that's why or its somehow confused the channels packageHacked Netflix account
Hi looking for any advice? I’d reported on 21/11/25 to VM that my Netflix account appeared to hacked, which has resulted in being unable to access any Netflix service. Does any body know how long does it take to fix this type of security breach? VM chat were very vague when asked? RegardsOnline renewal Offer not acknowledged
Have tried numerous times to upgrade my package via the account page with no success. I get a confirmation and order number on the website but never receive the follow up email or hear any more. Checking open orders show no orders active. Tried again a couple of days ago to accept a contract renewal upgrade offer and again...nothing. I note my contract will jump up in price if I do not accept a new contract but Vigin do not seem to allow me to do this? Very frustrating!TV Go app crashes when using fast forward options
When watching recorded programmes on the TV Go app; if I fast forward either by pressing 30 seconds a few times or moving the bar across the screen, I keep getting an error message 15628 see attached error code, only started happening last few weeks initially thought it was as wifi issues but still happening, any ideas?Scheduled recording
Hi I have had 3 360 but had 2 of them replaced at the weekend so now have one 360 and two of the stream boxes. Since they have been fitted all our schedules for recording are not working it asks me to subscribe to view them? I believe they are linked to the removed boxes I have factory reset the 360 box and it now shows I have 0% recordings but the old schedule recordings are still showing and will not delete. On my go app it still shows my old 360 boxes so I think these need to be removed off my system. I have reached out to the call centre but I don't think they understood what I was saying. Any advice on how to remove the old 360 boxes off the one I still have360 tv box
Your tv box isn't showing as connected to ethernet cable I only received it that message after resetting both the tv box and the hub then it flashed up that message your not connected to the Internet I thought I might have to ring it in but managed to go to diagnosis and click on which I choose ethernet or wifi and its up and runningCharged for non-return of equipment
I left Virgin Media last month, after having been a customer for some 15 years, as I moved to an area which doesn't provide any service. I returned the equipment in the box provided, following all instructions, and have a 'proof of postage' receipt from the Yodel handler I sent it from. As I knew I had done this with due diligence, I 'ignored' the follow-up emails from Virgin Media, as advised. I have now been charged £135 for non-return of said equipment. Looking through the forum, this appears to be an outrageously common complaint. I would like this remedied, and my money refunded without delay please. Thank you.
