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Being evicted from my home
Signed an 18 month contract with the intention of following it through as I have for the last 4 years with virgin media. Unfortunately, I'm being evicted as I was issued an eviction notice due to landlords ill health. I unfortunately have no where of my own to go and will not be in control of the bills at my temporary accommodation. Is there a way to waive what will be a hefty cancellation fee?remove tnt sports
hello Please can a member from virgin media team check over my account. Please can someone message me about removing the addon - TNT Sports. TNT sports was offered with a bundle I chose and now that bundle/contract has ended but TNT Sports is still on my account with no option to remove on the website.Had VM Business Broadband for only 2 months, experiencing MAJOR stress
About 2 months ago i switched from VM Personal to VM BUSINESS as my contract (which i had renewed for about 7 or so years) was about to expire and found a “wonderful” value contract with virgin business, and it was at a higher broadband speed than my previous contract. In BOLD it stated i only owe “£14.50” every month, which was great, however when i received my first bill, it was for £69.95 which is outrageous and i get very anxious about money especially in this cost of living crisis, so i phoned up and after many unprofessional callers handlers whod just shout at my face and end the call, i finally had a friendly handler who assured me theyd charge no more than 14.50 on my billing day. They also raised a complain internally to have this fixed and 2 days later i got a response from their manager at the HR department apologising and again, assuring me they wouldnt charge me the £69.95. Bearing in mind this whole ordeal took about a week to get sorted, i felt relieved HOWEVER i came to check my bank account was almost empty after seeing they LIED through their teeth and did charge me the amount a week later. At this point i was fed up after 20 ignored calls and others telling me i got the wrong department when i very much didnt, and i received another bill, this tome for £12, before the month was up. I was again confused and checked they charged me £4 of this for a PAPER invoice. I called them up AGAIN, to receive another rude reply from every handler, blaming me for everything and ended the call on me? i am so frustrated and upset, i will be contacting the Communications Ombudsman if this doesnt get resolved, after being a loyal customer for 7 years, never missing a payment, this is how they treat me.Moving home, why have Virgin signed me up to a new 18 month contract ?
I simply completed the change of address on the Virgin website and have been signed up to a new 18 month contract, am being sent a new kit, and being charged £72.50. I'm somewhat stunned to say the least. Any ideas on how I can deal with this as painlessly as possible would be gratefully received.Wall socket relocation
Hey team, I've read on a forum that this is how to book an appointment for Virgin to connect to another socket in my home. There are plenty of coax sockets in various rooms, all wired to a cupboard. I believe I just need a splitter and some cable terminators. However, I would like someone to come and do this for me.
