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Student broadband 12 months contract
Hi, I'm planning to get a 12 months M250 contract for next academic year. However, my uni house contract is only 11.5 months and has already started (August 25-July26). Would I have to pay a cancellation fee since I won't be in the house for 12 months. I won't be able to install the wifi until september. ThanksCan only access main email address on VirginO2 ID
Hi All I went to my usual page this morning to check my emails and found I have to re-register with VirginO2. I finally managed to do that, but I can only access the master email address and none of the additional addresses. The email page gives me the option to add addresses, but the passwords I know do not work, neither the new VirginO2 ID address, nor the one I used before. There is no option for resetting passwords. Has anyone else come across this? How do I solve it?Virgin says I've changed my plan... I haven't!!
As the title says, I got a mystery email stating I've changed my plan and billing changes will show from next month.. I've not changed my plan! I swear Virgin are nothing but a bunch of bungling clowns does anyone know who I can speak to in order to get this sorted? I've had nothing but problems with Virgin and have kept copies of the original contracts I was sent so if need be I will take things up with the communications ombudsman.Help please
Hi I've recently purchased a new TV so had my old Panasonic disconnected but we wanted to put it in our son's room the problem I have is that the picture is great but we can't get any sound we've done a factory reset and still no sound we had a sonos playbar which I think was connected to the virgin box but having factory reset surely should have sorted the issue the picture is beautiful it seems such a shame anyone have any ideas please greatly appreciated..Connect App Can’t Find Hub 5
I recently switched over from Sky; I self-installed my Hub 5 about three weeks ago. The broadband works fine. However, whenever Iog onto the VM Connect App, it is unable to find my hub. I have been through the loop of installing the Hub over and over again. I’ve deleted the app and re-installed it, turned the Hub off and on again, checked that no VPN is running, turned off the Private Relay on my iPhone, turned off WiFi assist, updated my phone’s software, but still get the same results. I wanted to run the Home Scan function, as my signal is weak in parts of the house. Also wanted to see what the app actually does, as it’s currently just using up storage space for no reason. Any help would be greatly appreciated!Overheating Hub3
Hi I think this is an ongoing topic atm. I have a hub3 with a solid red light. Unplugged, reset etc. Ran diagnostic tool and showing home network has a few problems, all rest of options broadband, tv,Ethernet connections are all ok. I cannot see anything re temp on the tool but physically the hub is hot to touch. I presume it needs to be replaced as it’s faulty I don’t want to be stuck on the phone for hours. Is there a WhatsApp chat - the live chat is open 8am-8pm so obviously too late now. wonder if anyone can help re vm contact details many thanks lynnVirgin TV Go
I had an issue with my email a while back and had to create a new email address to resolve the problem. Now I am unable to get into my Virgin TV Go account as every email I use asks me to transfer the account but then when I do it says the action can't be completed as there is other email addresses attached to the account. Can anyone help with this?