Recent Content
Email problems
I have been unable to access my email accounts this morning, and I am using my regular laptop. I keep getting this message: Ooops – you can’t do that right now We couldn’t sign you in just now. Don’t worry — it’s just a quick pause to help keep your account safe. Try this: Use a device you’ve signed in on before • Try again from somewhere familiar • If you’re on a VPN, switch it off and have another go Still stuck? If this keeps happening, get in touch with us and we’ll help sort
Flex Glitch - can't remove Sports Subscriptions.
Hello, Can someone contact me please? I've just commenced a new, 18 month broadband contract with VM. My issue is that I have Flex subscriptions to TNT sports and Sky Sports still active from my previous contract, despite having cancelled them on the VM online user interface last month. There is now a glitch in the interface and I can't uncheck the blue box for the "TNT Sports Collection" within the flex subscriptions section . CS tell me that I have Sky sports subscription too but I can't even see that on the interface! I was passed around four CS agents today on chat and none of them could help or clarify. Thanks for any assistance. AndyOut of contract- move to broadband only?
I’m out of contract now. I’m looking at renewal but when I look at the packages they cost more than keeping the package I’m on and staying out of contract. I don’t have a landline anymore and I very rarely use the tv. The new 360 box looks like it’s going to be geared more at streaming. I really don’t see the point of having the tv services anymore. I’ve got a now tv stick so I can get all the free channels easily and access to sky channels. how does it work these days if I get a broadband only contract? Is it one of these weird situations where it’s actually cheaper to get a bundle? I cant see any prices quoted for broadband only. thanks, linda
New router needed
Hi, I’ve recently been having some problems with my router (Superhub 3). It’s been periodically kicking all devices off it. A few mins later the network appears again but won’t auto connect the devices back onto it again. (after turning WiFi off and on again on each device) the devices will connect. the dropouts have been happening more and more often over the last few weeks. I’ve tried resetting the hub, only using 2.4, only using 5ghz, using both. Changing the channels etc. can VM get in touch by PM so I can get a replacement hub. If I need to pay for one sent out that’s fine & if it’s one of the newer hubs that’s also fine. I’m tech savvy enough to install it myself 🙂 thanks in advance, Jamie
Spam, fraudulent calls from Virgin.
I've been getting calls nearly every day now from this number 08000525306 & it shows up on my phone as Virgin Media. I've been unable to answer until today & a guy was on the line. Asked to speak to me, gave me my full name & even told me some of my package I had & how long left. And he was calling to see if there's anything they could offer me or discounts on offer, so I needed to just pass the security phase to proceed. When I said I wasn't interested in adding anything or changing anything, he just hung up on me. When I called the number back about 5 minutes later, it went to Virgin Media & the automated voice said, it looks like we tried calling you today. So, is someone in one of Virgin Media's offshore call centres acting maliciously? Because I googled this problem & there's a site for identifying who called you & a lot of people have been getting the same thing. So, Virgin better get to grips with this, or better yet, stop having your call centres abroad in places where telephone scamming is rife.How can I book a engineer for a broadband socket installation?
I am unable to speak with someone from Virgin Media so I can book an engineer appointment for a broadband socket installation. I ordered the Quickstart installation kit for the broadband but I noticed I also need the correct socket to connect the hub. Any help would be appreciated! Thanks.
