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Virgin Hub Modem Mode Question
Hi, can anyone tell me if I put the Virgin hub into modem mode will I be able to use the single working (port 1) Ethernet port to access the internet from my laptop or when its connected to my tv? Also can I add a 5 port network switch to this single working Ethernet port to allow more connections? If the above is not possible could or would I have to add a non-wifi modem to the working port on the hub and then use all the ports on the new modem. The aim of this is to remove wifi as a connection option. Thank you in advance for your assistance.Renewed contract in June but sent an updated one with changes at the end of the month
I was coming to the end of the 18 months and used the online service to renew for another 18 months. I signed up on 2nd June and was sent the pre contract agreements. It said: M250 Mixit TV Line rental and Weekend chatter As my parents are also going through this I checked my Virgin email today (actually an Ntlworld account) to see what it says and saw a new contract had been issued on 30th June. Although the price was the same the content had changed to: Broadband Installation, M250 TV Essentials, Virgin TV 360 Line rental and Weekend chatter Firstly I didn't ask for a contract change so I'm not sure why this has been sent out. I have a V6 box which currently has various recordings on it that I don't want to lose so haven't yet upgraded it to TV 360 (from what I've seen the interface is worse than the current Tivo one). Also my understanding is that TV Essentials has fewer channels and also doesn't allow recording? I'm trying to start a support call via WhatsApp but that doesn't appear to be working. Is this a forced downgrade or am I still getting what I agreed to on 2nd June and this is just to update the packages to what they are now called on the VM systems?
Locked out of account again
My wife's VM account (I am the main email) was fine but Friday evening when she tried to log in she received the message, 'email and/or password is incorrect'. This is false. She has not been able to access her emails on PC or phone. If she changes her password she won't be able to access her email?! This happened to her a few years ago and I was directed to create a 2nd email to solve this. Fyi we are Virgin.net a/c but we are VM broadband. Please help as she is getting frustrated.NE34 outage - now over 3 weeks
Is there any information on a true resolution date for this? I've been told 6 times "We have identified the problem and an engineer is on the way. The estimated repair time is now..." 17/06 13:15 ... failed to resolve 19/06 09:00 ... ditto 25/06 14:00 ... '' 27/06 14:00 ... '' 30/06 14:00 ... '' Now saying 04/07 14:00, not that I have any faith left to trust that. This is ridiculously poor service and communication. The AI backed chatbot did inform that they need a road closure notice from the council to get the work done, just I have no idea how to find out if that is approved, an only wait until Friday to either have internet back or another reschedule text with no trustable information. If I was nearer the end of my contract, I'd have jumped ship already :'(
No Sound on Just 2 Channels
I've 2 x 360 boxes. Turning them both on earlier l had a picture but no sound on either channel 502 or 507. Every other available channel was fine for both picture and sound. Contacted Virgin and dealing via the chat box, was asked to re boot, check all the cables, and change the audio settings to PCM 5.1, no joy. After reading similar problems on here l later also tried changing to PCM 2.0. My problem has been passed up the line to hopefully be rectified within 5 days. Has anyone out there got any ideas. Seems very strange just affecting 2 channels out of so manyIntermittent dropouts for past 2 months
Hi, I've been having horrendous trouble with my broadband connection since easter. I've been monitoring it with PingPlotter pinging www.virginmedia.comand can see the 100% packet loss spiking over the course of a few minutes to complete loss for minutes on end. Then I'll get periods of hours with no trouble. I work from home and frequently have interrupted Teams meetings where I have to apologise for missing minutes on end when my connection starts misbehaving. And forget trying to play online games. Please note, my computers are on LAN connections NOT WIFI ( WIFI seems to be all the phone support want to discuss ). I can understand the intermittent nature may make it hard to fault find on, but I've now had multiple engineer visits. My Hub5 has been swapped out, ALL the cabling in my house has been replaced, the splitter has been changed, they've even put in new cable from the house to the street junction box ( which left me without a phone line for 2 weeks but that's resolved now ). I've tried putting the Hub5 in modem mode and using a TP-Link router but it made no difference. There were engineers out today working on the street hardware but still my network is unreliable. I've been with Virgin Media for more than 10 years and this is the first time I've seriously looked at leaving. I think this forum is my last hope before I up sticks and move. Please could someone help put an end to this. This is a typical period of instability captured on PingPlotter. And here's one from ThinkBroadband Thinkbroadband.com share It seems the done thing is to include router logs so here goes. 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 306000000 5.1 42 QAM 256 22 2 138000000 6.6 42 QAM 256 1 3 146000000 6.3 42 QAM 256 2 4 154000000 6.2 41 QAM 256 3 5 162000000 6.4 42 QAM 256 4 6 170000000 6.3 42 QAM 256 5 7 178000000 6.2 42 QAM 256 6 8 186000000 6.3 42 QAM 256 7 9 194000000 6.7 42 QAM 256 8 10 202000000 6.6 42 QAM 256 9 11 210000000 6.5 42 QAM 256 10 12 218000000 6.2 42 QAM 256 11 13 226000000 5.2 42 QAM 256 12 14 234000000 2 40 QAM 256 13 15 242000000 4.7 42 QAM 256 14 16 250000000 5.3 42 QAM 256 15 17 258000000 5.5 42 QAM 256 16 18 266000000 5.6 42 QAM 256 17 19 274000000 5.6 42 QAM 256 18 20 282000000 5.5 42 QAM 256 19 21 290000000 5.6 42 QAM 256 20 22 298000000 5.5 42 QAM 256 21 23 314000000 4.6 42 QAM 256 23 24 322000000 4.6 42 QAM 256 24 25 330000000 4.6 42 QAM 256 25 26 338000000 4.5 42 QAM 256 26 27 346000000 4.3 42 QAM 256 27 28 354000000 4.3 42 QAM 256 28 29 362000000 4.2 42 QAM 256 29 30 370000000 3.8 42 QAM 256 30 31 378000000 3.5 42 QAM 256 31 32 386000000 3.5 42 QAM 256 32 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 42 982 1626 2 Locked 42 279 1918 3 Locked 42 1246 3495 4 Locked 41 2822 5792 5 Locked 42 2754 8109 6 Locked 42 2709 9831 7 Locked 42 2554 10585 8 Locked 42 3094 15961 9 Locked 42 2966 18203 10 Locked 42 3250 15372 11 Locked 42 3120 17841 12 Locked 42 2061 7009 13 Locked 42 2509 6398 14 Locked 40 3373 25451 15 Locked 42 3268 34849 16 Locked 42 2835 35477 17 Locked 42 2950 33349 18 Locked 42 2057 36440 19 Locked 42 2171 36531 20 Locked 42 2253 36604 21 Locked 42 2312 36567 22 Locked 42 2316 35848 23 Locked 42 2657 35724 24 Locked 42 2258 36968 25 Locked 42 2538 36775 26 Locked 42 2859 35910 27 Locked 42 2418 37319 28 Locked 42 3432 35896 29 Locked 42 2759 36940 30 Locked 42 3407 34443 31 Locked 42 6551 30871 32 Locked 42 6831 31310 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 159 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159 Locked 40 1.9 2930685092 854875 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 43 5120 QAM 64 1 1 43100000 42.5 5120 QAM 64 2 2 36600000 42 5120 QAM 64 3 3 30100000 41 5120 QAM 64 4 4 23600000 40.5 5120 QAM 64 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 4 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 6 10 36.7 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6 OFDMA 200 74000000 1 1 Network Log Time Priority Description 10-06-2025 22:01:01 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 [MAC addresses removed] QOS 08-06-2025 13:37:17 notice GUI Login Status - Login Success from LAN interface [Mod - Mac addresses removed]
