Recent Content
Payment taken but order failed?
Hello all, Last night i placed an order for a non-contract broadband package went through all the steps and after making the upfront payment of £80 the page went to an "opps, something has gone wrong". I can see a pending payment of £80 in my account to Virgin media. After 10-15 minutes i didn't recive any emails saying indicating the order had gone through or details of next steps. All i have Contract summary sheet number that was genterated before the payment was taken. I spent an hour on the phone to yesterday and was bounced around all different departments and no one was able to provide much help. (Customer serivces, Callback number, new accounts team) As far as virign media is aware the account was not created, so i dont have a account number. What are the next steps, will the payment be evetually refunded when the system relaises there is no account it has been paid to? Many Thanks, Luke.Van parked on street corner
There is a virgin media vans parked on the corner of holmscroft road, luton that has not moved for at least 8 months. The person seen driving it lives in this street and has been asked to move it but refuses to. Not sure if he is still working for virgin as he has also been seen working for a different telecommunication company that is believed to belong to his partner. The Virgin Van number plate is YT18 WTO. It is causing many issues in the street including the dustman struggling to get round the corner most weeks. They left a note on the van asking for it to be moved but again this was ignored. Can anything be done to have this van removed?
Account problems in ex partner name.
Hi can anyone help me out or advise me on what best to do please? I having a number of issues and I have virgin media tv and broadband the account is in my ex partner name and details but it is installed at my home address he no longer lives with me at the same address the virgin media is installed at I want to change the account over into my name and email address and number so it goes into my details as I'm the one who paying the bills by my direct debit aswell. I don't no the account number or reference number we never had one and it in his email address and details or his password I don't know to login. I only know his full name and what his rememable password was . How can I keep my virgin media but change it all over into my details do I re-register for myself? Or do I just switch provider's ? I was only paying only 57 pound for a 12 months contract and since the contract ended I paid 147 the one month and it gone up to 157 in a matter of 2months. I also need to change package deals because I can't afford 157 pounds when the TV and the one box doesn't even work .. WiFi is fine and that what I like to keepHub4 connection and can’t speak to anyone. Hung up on 3 times by the robot 🤷♂️
Anyone have connection issues in the Preston area this morning? We have our alarm connected over WiFi and as it’s died in the night now have no easy way to disarm it. Rang virgin 3 times and been hung up on saying they’ve sent a text but yet no text received and can’t get to a human! Anyone any ideas on how to get hold of a person at virgin media? Worst customer experience ever!Contract Renewal Mess
Today I tried to renew my contract ( ends June 30th ). I just wanted to keep the same package and to negotiate a reduced price from what was on offer after June. I was paying £104 per month and they were quoting £124 so I thought I try to get as close to the £104 or if they were generous and valued loyalty ( 3 years with them)perhaps a bit below £100. I have a basic broadband and tv package with Sky Sports + HD and TNT. There's some phone chatter stuff but we don't use it. We were actually told it was cheaper to have the phone rather than not when we started with Virgin 3 years ago. I made it clear that I wanted the sports channels, asking twice for confirmation that they were included. I was told yes and I duly agreed £86 per month. Then they said there was a problem, they couldn't add the HD due to technical difficulties at their end but, no worries, I could do it myself later. The dropped the price to £79 per month. Feeling very pleased with myself, but wary of problems from the last renewal, I turned on Sky Sports and the channels had gone! All of that had taken 2 hours and I spent a further 2.5 hours with other agents before finally getting a package which is the same as my original intention and for the current price of £104 per month. Not great service, no explanation for the mixture of prices given and one pretty unhappy customer, made worse when I tried Sky sports to watch Sunderland v Coventry and the channel is still blank. It seems that my case is not an isolated one but I have to wonder just why a media company is so bad at communications and given that I couldn't get on their site all day on Monday made me wonder just what is going on.
Online contract renewal not activated
Hi, Back on 18 April I renewed my contract online after receiving an invite to do so. My current contract ends on 12 July. I received pre contract document which I accepted which was immediately followed by an order summary. However, three weeks later and my new contract is not appearing on my account. I really do not want to be paying double from July. From what I have read on this forum, other people have had the same issue and there seems little point in phoning up as these deals are done by a "back office". Therefore I am reaching out on here for confirmation of my new deal and to get my account updated.Marly 67
I was a loyal member of virgin. But for over a year I couldn’t sign in to any apps or any sites. I wanted to leave I had enough 3 month ago ayisha b told me she would help me. She sent me out memorable word and I confirmed I wanted to leave. But instead a Matthew took over and was no help . So for 4 months or more I have had no services from virgin.i told ayisha I would pay last bill but that I wanted to leave. Now out of the blue I am receiving bills again yet the system isn’t even connected to my tv.what do I do
