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The entered credential or authentication information does not work or are no longer accepted by provider.
I have this come up on my virginmedia account when i log in online. I am still receiving e mail but one of my clients has said when he sends an email he gets a delivery fail to sender. When i check my email accounts all of them have one account name listed this one has two of the same see attached. I have not changed anything what can i do to correct this and what information do I need to enter. Thanks for any help
Is the V360 box better than V6?
We have been having a few problems with our V6 TV box and have been offered a new V360. I am finding the info on VM site a bit confusing so would welcome any comments from other users. We have an Engineer booked for later this week to look at our V6 but will probably cancel that because it suddenly seems to be behaving properly again. Really as a non-technical user I would welcome comments on how much better/worse the 360 is, how they compare and if there are any hidden drawbacks they don't tell you about"Renewal...........
Made a couple of calls as I am due to renew the contract, I guess I should be used to 'doing this dance' every 18 months or so but this time it has become particularly tiresome. Points to note; Like a 40% increase Promised call backs which never happen The frustration of seeing New Customer discounts which are 'not available to existing customers' Accept a lower level of service to maintain a similar cost having just been through the yearly price rise On a positive note I left feedback and I did get a call to discuss trouble was I was out (it was a Friday night and I was in a restaurant) so I was promised a referral to the 'second team' which has not happened. I just wish the renewal process to be clear and transparent and not have to jump through hoops to stave off a 40% rise for a long standing customer. Is it just me or does the community suffer these problems? DuncsNE34 outage - now over 3 weeks
Is there any information on a true resolution date for this? I've been told 6 times "We have identified the problem and an engineer is on the way. The estimated repair time is now..." 17/06 13:15 ... failed to resolve 19/06 09:00 ... ditto 25/06 14:00 ... '' 27/06 14:00 ... '' 30/06 14:00 ... '' Now saying 04/07 14:00, not that I have any faith left to trust that. This is ridiculously poor service and communication. The AI backed chatbot did inform that they need a road closure notice from the council to get the work done, just I have no idea how to find out if that is approved, an only wait until Friday to either have internet back or another reschedule text with no trustable information. If I was nearer the end of my contract, I'd have jumped ship already :'(What we're watching now...Continuing
The thread 'what are you watching now' was locked due to it's size and the thread continuing it by the moderator, was amalgamated and also locked.❓ to access the old thread which is now read only Original What are you watching now thread So this is a new thread with a slightly different Tittle.... Continuing.... Planet X appears to be hidden behind the Sun in our Solar System What Made Spartans So Much Better At Fighting INSANE AI Video Generator you can use NOW! I Got Early Access to Suno's New AI Tool - Here's what I Did With It! Udio's New Feature is a Gamechanger for AI Music
Unable to see new account in app after moving house
Hi, I moved house 4 weeks ago, my account is still showing my old account (closed) and i cannot see my new account, can someone please help, I tried to register new account under a different email address however I get an error message "oops something went wrong", thanksemail app password reset (password incorrect message)
A few people including me seem to have been having trouble logging into their Virgin Media email accounts recently. I use several different devices and they all stopped working, with a message like 'password incorrect' despite me not changing it. I suspect that VM have implemented a change (security enhancement) that requires a new strong password for email apps. This is possibly linked to your account being compromised, or suspected as being compromised. There is/was an announcement linked on their pages although the link only seems to go to a page about spam emails... I followed the password reset process here; https://www.virginmedia.com/help/virgin-media-mail-unavailable as follows: Step 2. Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don’t use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account. Sign In to My Virgin Media Go to Account settings, then Account details Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail Then, under Virgin Media Mail app password tap Get password Continue the flow and a new secure password will be generated for you Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your My Virgin Media password. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still only need your My Virgin Media password. You will then need to enter this new password into all the email apps/devices that you use for your virgin media email
