Forum Discussion

lynnstevens's avatar
lynnstevens
Just joined
6 hours ago

Overheating Hub3

Hi I think this is an ongoing topic atm. I have a hub3 with a solid red light. Unplugged, reset etc. Ran diagnostic tool and showing home network has a few problems, all rest of options broadband, tv,Ethernet connections are all ok. I cannot see anything re temp on the tool but physically the hub is hot to touch. I presume it needs to be replaced as it’s faulty

I don’t want to be stuck on the phone for hours. Is there a WhatsApp chat - the live chat is open 8am-8pm so obviously too late now.

wonder if anyone can help re vm contact details 

many thanks

lynn 

1 Reply

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 hours ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.