My service has been restricted I have paid bill but still not restored.

Question

The Internet is needed for my disabled mother to be able to control the smart devices at home

Matthew_ML · Answer

Hey Hephaestion, thank you for reaching out and a warm welcome to the community we are so sorry to hear about your service not being resorted.
Please remember it can take up to 4 hours for the payment to reach us, has it come back online yet?&nbsp;

BigNate · Answer

Howcome it’s says within 10 minutes then?

Vikki_M · Answer

Hi BigNate,
Thank you for your post and welcome to our community.&nbsp;
Are you referring to online card payments?&nbsp;
You can pay your Virgin Media bill online. Your card provider might need more information before the payment can be approved. It may take up to 9 hours for the payment to appear in your account.&nbsp;
Please pop back to us when you can.&nbsp;
&nbsp;

newapollo · Answer

Where does it say within 10 minutes?Timescales depend upon the payment type , also upon the time of day a payment is made, and if it was a week day/weekend, or bank holiday period.Outstanding amounts and restoring services would also depend upon the above criteria, however if payment was made&nbsp; during normal office hours, then as per billing-and-payments/payment-issues"All you need to do is make a payment to clear the outstanding amount. When we receive your payment, we'll aim to restore your services within 3 hours. Remember, some payment methods can take longer than others. If you've used a credit or debit card, we should receive your payment pretty much immediately. However, bank transfers or cheques may take a few days to clear."There are also different timescales for paying using various payment methods and payments appearing in your account. Screenshot below from&nbsp;/billing-and-payment/make-a-payment&nbsp;

Roger_Gooner · Answer

It's best to pay by direct debit, in 27 years as a cable customer I've never had a problem.

Forum Discussion

My service has been restricted I have paid bill but still not restored.

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