As in every month VM have taken payment via DD. Nothing is outstanding or overdue - so why have I got a message in the My Virgin App saying they have restricted my services? My account shows my last bill was paid on 27Dec24.
Hi Paul,
It might be an error within the app. Have you also checked online via https://www.virginmedia.com/myvmo2
Also double check your bank statement.
Hi Paul,
It might be an error within the app. Have you also checked online via https://www.virginmedia.com/myvmo2
Also double check your bank statement.
Thanks Dave - Checked on line (see below) and app OK.
Always go by online portal as the My VM app is pure horse manure. It's just full of bugs and broken and been like that for years. The latest dumbed down version of the app is a glorified web wrapper of existing VM web pages for some options in it.
Hi PaulFWarrick
Welcome back to the Community Forums.
Sorry to hear of your concerns with what's showing on your Virgin Media online account.
Are you experiencing any restrictive services at all?
If not, then have you recently agreed to a new package which has changed your package price? If so, how long ago did you agree the new deal? This might be the reason for this showing and should update/corrected for you when your next bill is produced.
I have made an official complaint as my internet connection has be affected. What has a package price change got to do with this message? Also, why should I have to wait for the next bill? The message clearly says the account is overdue and the app is functioning perfectly normally. In my experience, the associated chatbot support is useless which leaves customers with only two options which is to raise a complaint or post a forum message. VM has some serious business IT process flaws and customer service issues which the leadership team need to prioritise.
