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Virgin Media Service Not Found (C133/Service Not Found)

I've been away for a couple of weeks.In that time my box has lost connection with the Virgin Media Service.   This used to happen a lot with my old box, but has never before happened with my V6 Tivo box.I've rebooted the router and the Tivo box multi...

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ntruby by • Dialled in
  • 241 Views
  • 15 replies
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Hub5x - 10gb port dropping pings

Just had VM installed and the 10gb port seems to be dropping pings like crazy, along with very high latency on speed tests 100-130msIf I connect to one of the other ports the latency and pings seem stable, just seems odd? I only have 1gb service, so ...

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SaltKing by • Just joined
  • 36 Views
  • 1 replies
  • 0 kudos

New order not showing

I already have M500 broadband and decided to upgrade my package to the gig1 as my contract was ending.  I went through the process on my account, selected all my options and completed the order.  I received 2 emails - one confirming the order number ...

ariaj by • Just joined
  • 98 Views
  • 5 replies
  • 0 kudos

Being overcharged after renewal

Hi,  I have recently renewed my contract and been hit with 2 very big bills. For the last 6 mths i have been paying £48.37 and got a renewal offer as my current contract was running out in May. After back and forth with an adviser on here because the...

j1mgg1980 by • On our wavelength
  • 132 Views
  • 2 replies
  • 0 kudos

Resolved! TNT sport price query

HiI just added TNT sports which showed as only £5 extra per month (£18 a month with a £13 discount) but now added, the email confirmation says it is £16.20 per month?Has anyone else had this happen? I don't fancy paying that much for it.Thanks,

jlbj1994 by • Tuning in
  • 2802 Views
  • 48 replies
  • 0 kudos

Upgrading my current package

Rang the 0345 454 1111line to see if I could add a TV package to my existing broadband only account and was given a great price for “bigger” broadband, TV package including Sky Sports HD and Sky Cinema, however, the guy was pushing me to “sign up” th...

Sky Sports +

With the announcement of the new suite of Sky Sports + channels geared towards EFL clubs, one platform was suspiciously missing from the announcement, Virgin.I'd imagine streaming these games will be avaliable to us via the Sky Sports app which on mo...

New Contract

My contract is due to expire on 31st July and I have received a number of messages asking me to renew early / special offer etc etc.I opened one of these messages a few days ago just to look at the offers and there was nothing there of interest to me...

Geoff-s by • Tuning in
  • 61 Views
  • 2 replies
  • 0 kudos

Cannot log into website

Ditto another NTLWorld refugee. I changed the username and password when I requested to. Pretty daft given it was secure, but I did save the email address off given it was merely a relay. Both address and password saved off to my password manager. No...

Latedev by • Joining in
  • 14 Views
  • 0 replies
  • 0 kudos
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Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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