POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
My wi fi keeps dropping so downloaded virgin connect app to check signal and if booster required. App can’t find my hub even though connected to wi fi and now it’s dropped again. Any idea how to fix
Hi,I recently tried opening a new account with Virgin after moving in to a new house. There was still a connection tied to the previous resident so I have received a gone away email rather than an order confirmation. I have spoke to the previous resi...
Since yesterday morning, the VM connect app is no longer working. It no longer recognises my hub. My internet is working fine though. Also my Virgin White WiFi pod is just flashing white now and has been since yesterday morning. Could be related to ...
I can see that this has been raised before, but can’t see the solution.i have deleted and reinstalled the VM Connect App. I have reset the hub several times (full reset). I tried connecting to the hub using PC with ethernet cable and although passwor...
Hello,starting yesterday morning, some websites are not accessible, the most important one being the home of the JIRA app, atlassian.net.This would be the most important one, and is really affecting me since I heavily use it work, and I work from hom...
Anybody else started having connection problems to their Ring devices in the last few days?I have 3x devices a doorbell and 2x stick up cameras, had them for a while now and they’ve been working perfectly, then all of a sudden a couple of days ago I’...
Since 16 Apr, I am not able to connect to Signal (Messenger) whenver connect to Virgin Media broadband wifi. I have iPhone and Android mobile tested. Both are not working when connecting with wifi. It works immediately if we switch off the wifi and s...
Hello,Mid of January i have requested to move the address and upgraded to new speed of broadband internet. Virgin sent the box with HUB 3 to that property but i never connected or activated it. There was changes in the circumstances and i didn't mov...
Hi there support. I had a power cut this evening and my router reset. However, since then, the Ethernet has been fine, but the WiFi now fails to authenticate my phone. I have subsequently tried to reset the router, but that has failed to solve the...
Hub 4. Intermittent buffering issues over Wi-Fi VM Connect unable to connect to the HUB (tried all the re-boots/reinstall). Cannot access the router set-up (tried different browsers and devices) 100% Packet loss on Broadband Quality Monitor Real spee...
