V6 remote

[Redtrucker42]

Volume and mute not working advised to get a new remote but still not working every thing else works but the volume even tried a reboot I got a new box a few months ago every thing was working fine up to a week ago nothing has changed just stopped working ?

[Akua_A]

Hi @Redtrucker42 

Welcome back to our community forums and sorry to hear you have been having issues with your remote. We can understand the inconvenience caused and want to best help. You may find the following link useful under the tab "How to control volume on AV devices using the Virgin TV Remote" https://www.virginmedia.com/help/tv/using-your-remote Please let us know how you get on.

Thanks,