Another pixelation problem

[Tracey-Thaw]

Why are my some of my TV channels pixelated like this?

https://photos.app.goo.gl/5fjEpTpAdc8t3UTBA

Sometimes it is worse than others but it's a constant nonetheless. It's taken me ages to be able to log in here as my original Blueyonder email addresses are not used due to massive spamming in the last 20 years or so and they're all over the place. And while I'm here, why can't I be issued a fresh Virgin Media email address?

Please message me for my account no in order to sort this out, if you require that. Emails are difficult to monitor.

Thank you.

[japitts]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Akua_A]

Hi @Tracey-Thaw 

Welcome to our community forums and thank you for your first posts.

Sorry to hear about the issues you have been facing with us. We can understand the frustration caused and we want to do our best to help. In regards to the TV issue, have you tried the great advice given by @japitts? Does the issue persist after a reboot? Also regarding your email, we are no longer able to issue new emails to existing customers. You can find out all you need to know bout emails here  https://www.virginmedia.com/help/broadband/manage-email-account Are you able to let me know what happens when logging into your current emails? 

Thanks,