My home phase was due to switch to fibre today. I followed the instructions with the adaptor but nothing has happened. I've rebooted the hub several times but the overview status page on the hub still says "Telephony (Disabled)" and the phone has no ...
A relatives land land line phone is faulty.There is only a loud crackling with no in or out calls possible.All sockets have been disconected but the main input socket.Different phones have been tried with the same result.The test socket in the main i...
having agreed a time I rescheduled my day to be in.the engineer didn’t show up and nonone had the courtesy to inform me eventualy navigated my way through website to see that the agreed date/time has been rescheduled for 4 days time 5 mints before he...
My parent phone line has been dead for a couple of weeks. Both in their late 70’s and I need to be able to contact them.
Hi Virgin Media,Had a question regarding our landline number, currently we have filled out an Export form for the landline. Now regarding this if within the time period of the contract ending if the landline number is not picked up by another provide...
Hi AllHave a problem where Virgin have cut off and cancelled my elderly parent's land line which they have a pendent alarm on have put a complaint in but can up to 28 days.Cancelled line and still charged full amount have had to arrange a new package...
HiWhen our 2nd engineer arrived to reconfigure the hub and phones (to swap from landline to fibre) he said the existing wired phone network in my house (4 wired phones) would still work. It did for 1 day and now does not. Can you please arrange anoth...
Hi,Can VM please help, I tried to call Royal Mail today to discuss a missed delivery and after dialling their number I was connected to the Virgin Media phone menu. I tried again and still the same. I also tried calling my workplace and was still con...
Had the text message and email a few weeks ago informing us that the Fibre Phone switchover will be happening for us on Monday 18 March 2024 - replied to the text message with CALLBACK as advised but have not heard anything after a few weeks, would s...
I have recently signed up to Virgin from BT and what a nightmare it's been.I need to port my number and I was told it would be no issue and would be handled by Virgin. It seems now that I was given false information and my number may not port over as...
