In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
HiI placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. and delivery tracking information. On the day my phone was due to be delivered I checked Yodel who informed me t...
Can't make or receive calls or texts, phone says it's not registered on a network. Tried to login to account. Can't remember password but won't send reset link as it states financial customer has a hard lock active.
I had a couple of texts from O2 with new usename and password but when I log in to https://accounts.o2.co.uk I just get:No destination number and nowhere to enter any code even if I did get one (which I don't)! What do I do?
Had the following text message, and not sure i should be entering my details into website as requested... Happy to hear other peoples thoughts..We were unable to validate you billing information. Please confirm your current info to avoid your line be...
Hello,I have 5 virgin mobile accounts for all my family, one went to O2 when I took on the Volt package, one account needed a new SIm and has switched, query is I can only see one account one on the O2 app. Does O2 app allow multiple account manageme...
In the EU. Need to turn on roaming. Help!!
New sim no difference calls going to ee voicemail no missed calls
After calling in and explaining several times I have been overcharged, the lady just didn't understand me! I gave up buy I am fuming because this happens on a regular basis especially when I change my package. Any suggestions!
I forgot to turn on roaming before i left the UK and now when im trying to do it in denmark, it just keeps saying something went wrong. I cant be left off the grid in a different country, please help me! I cant sign in as the app tries to text me and...
I am in tenerife and trying to access my voicemail its asked me for a pin I've never set one up
